Customer Service Agent: English
hace 2 meses
We love our customers and always aim to provide the best service. If you like working at home, this job is for you
INFO: The Schedule for the night-shift position is 00:00 am to 8:00 am (5 days/week) with 30 minutes of break.
You will be expected to:
Customer Service by e-mail, phone or social media for solving any incidents generatedManaging incoming calls and chats and customer service inquiriesProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersAs the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.Work schedule: 00:00 am - 8:00 am with 30 minute break
About you:
Previous experience in User Support or Customer Service positions are highly valuable.Previous experience using Zendesk is preferred.High English level (oral & written) and fluent in Spanish or EnglishSkilled at planning, organizing, prioritizing and executing simultaneous tasks.Have good communication and interpersonal skills.Are a solution-oriented and reliable professional.Are incredibly detail-orientated with excellent time-management skills.Are flexible. Everything can change very quickly and you know how to adaptHave excellent interpersonal and communication skills.Be decisive and organized.Love being part of a dynamic team in a growing company.Candidates must reside in Spain
You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
This role is located in Spain.
Benefits & Perks
Home officeGreat work environment with a young, international team of talented people to work withPossibility to receive in advance part of your salary by Payflow40% discount on all Fever events and experiences Health InsuranceGympass Membership
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