Customer Service Representative
hace 5 días
About Us
Glitnor Group is a leading gaming and entertainment company with a strong presence in the industry. We have a unique and proven track record of building and nurturing strong brands, culture, and work environment. Our vision is to take global leadership and change the competitive landscape for game studios, game operators, and lead generation.
Our Culture
We thrive on a flat organizational structure, built on the core belief that work should be a source of positivity. We foster an environment where freedom is coupled with responsibility, empowering individuals to harness their talents and drive professional advancement. We believe in promoting internally where possible, encouraging team members to reach the pinnacle of their ability.
Job Overview
We are seeking a Swedish-speaking Customer Support Agent to join our growing team. As a key member of our customer support team, you will deliver a high level of service while ensuring player satisfaction. You will have the opportunity to be part of something unique and help our business continue to provide a first-class service to all our customers.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat and email.
- Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
- Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
- Assist with account verification processes, including KYC (Know Your Customer).
- Monitor and report on player feedback, suggesting improvements to enhance the player experience.
- Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
- Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
- Participate in training sessions and team meetings to continuously improve service skills and product knowledge.
Requirements
- Experience working within a customer service-focused position, ideally within the iGaming industry or similar.
- Previous sportsbook experience would be a plus.
- Native level of Swedish with a good level of English.
- Exceptional communication skills in Swedish and English, both written and verbal.
- Enthusiasm and be a self-motivated team player.
- High level of attention to detail coupled with good organizational skills.
- Enjoy problem-solving.
- Ability to work well under pressure.
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