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IT Support Analyst

hace 3 meses


Málaga, Málaga, España Ebury A tiempo completo

IT Support Analyst / L1-L2Ebury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi.

We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.

IT Support Analyst / L1-L2 Location:

Ebury Malaga - 4 days in the office and 1 day from home office per week This is a 2nd Line support role supporting market-leading cloud applications (Salesforce, FenX, Atlassian suite, Github, Pycharm, IntelliJ), with further applications being added as the team matures, giving even greater scope to learn and upskill.

There are opportunities to take part in company wide projects with wide reaching effects towards the company and other teams.

You will support, maintain, and improve our key business applications in CRM, CLM, and other technical applications:

  • Manage tickets from the user base:
Advanced user queries

Data updates

Simple configuration

User creation

Manage connected applications and plugins

Identify common problems and themes that could be resolved by development work

Work with the development teams to manage changes that require formal change control

Maintain and promote data quality

Ensure all applications are up to date and optimised

Perform regular application reviews and audits with the Internal Security and Audit Teams

Review application roadmaps, monitor new features and analyse their suitability for the business

Promote new features as they come online via blogs, pre-recorded videos and training sessions via VC

Create and maintain a knowledge base

Promote self-service in the user base Required experience and skills:

2+ years in a technical service environment (either Service Desk or Application Support)

Process-driven and diligent

Service-focussed and goal-oriented

Good level of understanding of cloud technologies

Experience of Google's Workspace suite of applications and products is an advantage

Experience with ZenDesk and/or Jira or other ticketing systems is an advantage

Direct experience on Salesforce, or similar CRM, is an advantage

Salesforce ADM201 certification is an advantage, but not essential

English and Spanish language proficiency

Strong communication skills Soft Skills We are looking for:

A good team player who is able to work as a part of a group or independently

Someone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problems

Someone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.

Someone who is able to prioritise incidents and tickets while maintaining a good level of time management.

Pro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations #LI-LK1 #LI-ONSITE About Us Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. Founded in , we are headquartered in London and have more than staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Bucharest to Toronto, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off:
in , Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including

Financial Times:
Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement:
our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector. We believe in inclusion.

We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation.

At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.