IT Support Specialist
hace 3 semanas
Ebury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a skilled IT Application Support Analyst to join our team in Malaga.
Job Summary:
The IT Application Support Analyst will provide technical support and maintenance for our key business applications, including CRM, CLM, and other technical applications. The successful candidate will have a strong understanding of cloud technologies and experience in a technical service environment.
Key Responsibilities:
- Manage tickets from the user base, including advanced user queries, data updates, and simple configuration.
- Identify common problems and themes that could be resolved by development work and work with the development teams to manage changes that require formal change control.
- Maintain and promote data quality, ensuring all applications are up to date and optimized.
- Perform regular application reviews and audits with the Internal Security and Audit Teams.
- Review application roadmaps, monitor new features, and analyze their suitability for the business.
- Promote new features as they come online via blogs, pre-recorded videos, and training sessions via VC.
- Create and maintain a knowledge base and promote self-service in the user base.
Requirements:
- 2+ years of experience in a technical service environment (either Service Desk or Application Support).
- Process-driven and diligent, with a strong service focus and goal-oriented mindset.
- Good level of understanding of cloud technologies and experience with Google's Workspace suite of applications and products is an advantage.
- Experience with ZenDesk and/or Jira or other ticketing systems is an advantage.
- Direct experience on Salesforce, or similar CRM, is an advantage, and Salesforce ADM201 certification is also an advantage.
- English and Spanish language proficiency is required, with strong communication skills.
About Ebury:
Ebury is a hyper-growth FinTech firm that has been named one of the top 15 European Fintechs to work for by AltFi. We offer a range of innovative products and services, and we are committed to providing a dynamic and supportive work environment.
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