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Customer Experience Representative
hace 2 meses
Customer Experience Representative
Barcelona, SpainHybrid
Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities.With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse customers and internal teams.As a valued member of our company, you'll experience a culture that embraces sustainability, encourages personal growth, fosters inclusivity, and prioritizes the well-being of every employee.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your key responsibilities
• Ensure an effective & efficient order-to-cash process.
• Keep customer requirements updated in our system.
• Build an intimate relationship with DSM-Firmenich customers & internal stakehorlders.
• Provide regular reports, information to stakeholders.
• Monitor performance on agreed KPIs: ensure targets are met and develop improvement plans when necessary.
• Manage daily escalations & issues.
• Open, follow up customer's non-conformities.
We bring
• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
• A space to grow by encouraging and supporting curiosity and an open mindset;
• A culture that prioritizes safety and well-being, both physically and mentally;
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
• A flexible work environment that empowers people to take accountability for their work and own the outcome;
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
• A firm belief that working together with our customers is the key to achieving great things;
• An eagerness to be one team and learn from each other to bring progress to life and create a better future,
You bring
• Graduated in Business studies, Supply Chain or Economics.
• 1-3 years' customer care related experience
• You have an Advanced level of English. French & Spanish nice to have.
• Absolute customer focus..
• Pro-active, positive attitude, responsible and willing to learn.
• Excellent communication skills and team spirit.
• Knowledge of MS Office applications, SAP knowledge is a plus.
