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Customer Experience Representative

hace 2 meses

Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo
About Exoticca Travel Co

We are a dynamic and multicultural team in a moment of international expansion, seeking talented individuals to join our Customer department.

Job Summary

As a Customer Experience Representative, you will be responsible for providing exceptional service to our members and customers, ensuring a seamless travel experience.

Key Responsibilities
  • Pre-Departure Support
    • Provide accurate and timely information to customers about their destinations and trips.
    • Assist with visa and entry requirements, as well as excursion and service amendments.
    • Handle cancellations, refunds, and other customer inquiries.
  • In-Destination Support
    • Offer assistance with flight delays, cancellations, and other travel-related issues.
    • Provide information about daily activities and local services.
    • Manage communication during crisis situations.
  • Performance Metrics
    • Achieve productivity targets, including the number of calls and emails answered.
    • Meet quality assurance standards.
  • Professional Development
    • Stay up-to-date with company processes, procedures, and policies.
Requirements
  • At least 2 years of experience in a contact center or customer service role.
  • Call center experience in the travel industry is preferred but not essential.
  • Excellent communication, listening, and soft skills.
  • Night shift availability and flexibility to work polyvalent schedules.
  • Fluency in French; multilingual talents are highly valued, particularly in our markets.
Preferred Qualifications
  • Degree in Hospitality, Travel, Tourism, or a related field.
  • Experience with CRM management.
  • Knowledge of travel trends and industry developments.
What We Offer
  • Competitive compensation package.
  • Flexible compensation management for diet, transportation, and private health insurance.
  • Hybrid work model with 3 days of remote work and 2 days in the office per week.
  • Travel packages at reduced prices.
  • Unlimited coffee, team lunches, and other perks.
  • Referral bonus for successful hires.