Guest Relations Director
hace 2 semanas
Misión:
Asegurar un excepcional servicio al cliente, garantizar acciones preferentes a los clientes de alto nivel en el programa de lealtad en todos los espacios y servicios del hotel.
Funciones:
- Implanta estrategias y acciones efectivas para hacer de la «experiencia del cliente» un objetivo para toda la organización.
- Gestiona los problemas y las quejas de los clientes y establece medidas correctoras para su prevención futura.
- Proporciona información específica y propuestas de mejora a directores y managers para garantizar los desafíos que requieren los clientes.
- Evalúa los comportamientos de servicio de los empleados y junto con los managers trabaja sobre puntos fuertes y áreas de mejora.
- Recaba la opinión y sugerencias de los empleados que contribuyan a alcanzar la excelencia en el servicio al cliente.
- Interactúa con los clientes para obtener comentarios sobre la calidad del producto, los niveles de servicio y la satisfacción general. Verifica que el feedback de los clientes está en línea con los objetivos del hotel en materia de atención a los clientes.
- Es responsable de la atención en el Executive Lounge la (planta VIP) supervisando de un modo especial que se cumplan las especificaciones de servicio establecidas por la Dirección de F& B y la Dirección del Hotel.
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Beca Guest Relations
hace 3 semanas
Madrid, Madrid, España NH Hotel Group A tiempo completo¿Buscas un nuevo reto? Si es asi, Esta es tu vacanteBuscamos a alguien motivado y apasionado de la hostelería que se incorpore a uno de nuestros hoteles de Madrid Centro con una beca de Guest Relations para comenzar en el mes de agosto.Aprendizaje de las siguientes funciones del puesto:Tratamiento de clientes VIP.Control de estándares de calidad en el...
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Guest Relations Intern in Dubai, United Arab Emirates
hace 2 semanas
Madrid, Madrid, España RMC Asia A tiempo completoThe RMC Asia team is recruiting guest relations interns for IHG Hotels & Resorts in Dubai, United Arab Emirates. This exciting opportunity is one of the available program options in RMC Asias Cultural Exchange Programs, which also include management training and contractual positions at top hotels and resorts in Asia. Set the stage for your successful future...
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Director of Public Affairs, Iberia
hace 2 semanas
Madrid, Madrid, España Abbott Laboratories A tiempo completoAbout AbbottAt Abbott, we're dedicated to helping people live more fully, in everything we do. We're creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have amedical need, and treat conditions to help you get back to doing what you love.With headquarters in north...
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Director of Public Affairs, Iberia
hace 4 semanas
Madrid, Madrid, España Abbott A tiempo completoAbout AbbottAt Abbott, we're dedicated to helping people live more fully, in everything we do. We're creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have amedical need, and treat conditions to help you get back to doing what you love.With headquarters in north...
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Assistant Chief Engineer
hace 3 semanas
Madrid, Madrid, España GrabJobs A tiempo completoJob Number ** Job Category Engineering & Facilities Location W Ibiza, Carrer Ricardo Curtoys Gotarredona, 37, Santa Eulalia del Rio, Baleares, Spain VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management ABOUT THE PROPERTY The new W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city's popular high-end...
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Head of HR Administration
hace 1 mes
Madrid, Madrid, España Morgan Philips Executive Search A tiempo completoWe are looking for a Head of HR Administration that will our client reporting to the HR Director.His/her mission will be to lead the payroll & benefits, audit & compliance, immigration & mobility, employee relations and compensation and benefits areas.Responsibilities:Be responsible for the payroll cycle for ~1.500 employees with diverse labor...
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Market Director of Finance – Premium
hace 2 semanas
Madrid, Madrid, España Marriott A tiempo completoJob Number Job Category Finance & AccountingLocation Madrid Regional Office, Paseo del Club Deportivo 1 Ed. 17, Madrid, Madrid, SpainSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementPOSITION SUMMARYThe Market DOF is to provide strategic financial leadership in achieving profit, cash flow, and key performance goals while further...
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PR Junior Account Executive
hace 2 semanas
Madrid, Madrid, España evercom A tiempo completoLa división de comunicación de Consumo-Lifestyle de evercom sigue creciendo y buscamos incorporar un/a ejecutivo/a de cuentas de PR junior para que sume todo su potencial a un equipo consolidado de grandes compañeros.¿Serás tú el/la candidato/a ideal? Seguro que sí si...Eres licenciado/a en Periodismo o Publicidad y RRPP.Tienes experiencia previa de,...
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HR Business Partner Supply and Staff
hace 2 semanas
Madrid, Madrid, España Suntory Beverage & Food Spain A tiempo completoAbout you As someone who is passionate about people and human resources, you care about employee experience. You thrive on teamwork and your strong interpersonal skills and knowledge of HR strategy and processes makes you trusted partner with our leaders and at all levels of the organisation. You are a strategic thinker that connects the dots and is business...
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HR Business Partner
hace 4 semanas
Madrid, Madrid, España The Cigna Group A tiempo completoThe job profile for this position is Human Resources Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is...
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TGS Partner Business Development
hace 2 semanas
Madrid, Madrid, España Telefonica S.A. A tiempo completoArea DescriptionThe TGS Business Development team is responsible for accelerating the sales of all Telefónica Products to the Top 160 MNC accounts and specially the TGS portfolio into all enterprises that require a multinational service. We are a cross organizational unit reporting into the Global Director of Multinationals and that provides support to all...
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Guest Relations Director
hace 7 días
Madrid, España Marriott International, Inc A tiempo completo**Número de Empleo** 24065362 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Madrid Marriott Auditorium Hotel & Conference Center, Avenida de Aragon No 400, Madrid, Madrid, Spain VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management **Additional Information**:This...
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Guest Relations Director
hace 2 semanas
Madrid, España Madrid Marriott Auditorium Hotel A tiempo completoMisión:Asegurar un excepcional servicio al cliente, garantizar acciones preferentes a los clientes de alto nivel en el programa de lealtad en todos los espacios y servicios del hotel. Funciones:- Implanta estrategias y acciones efectivas para hacer de la «experiencia del cliente» un objetivo para toda la organización.- Gestiona los problemas y las quejas...
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Beca Guest Relations
hace 3 semanas
Madrid, España NH Hotel Group A tiempo completo¿Buscas un nuevo reto? Si es asi, ¡Esta es tu vacante!Buscamos a alguien motivado y apasionado de la hostelería que se incorpore a uno de nuestros hoteles de Madrid Centro con una beca de Guest Relations para comenzar en el mes de agosto.Aprendizaje de las siguientes funciones del puesto:Tratamiento de clientes VIP.Control de estándares de calidad en el...
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Guest Relations Intern in Dubai, United Arab Emirates
hace 2 semanas
Madrid, España RMC Asia A tiempo completoThe RMC Asia team is recruiting guest relations interns for IHG Hotels & Resorts in Dubai, United Arab Emirates. This exciting opportunity is one of the available program options in RMC Asias Cultural Exchange Programs, which also include management training and contractual positions at top hotels and resorts in Asia. Set the stage for your successful future...
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Guest Relations Intern in Dubai, United Arab Emirates
hace 2 semanas
Madrid, España RMC Asia A tiempo completoEmpresas: RMC AsiaThe RMC Asia team is recruiting guest relations interns for IHG Hotels & Resorts in Dubai, United Arab Emirates. This exciting opportunity is one of the available program options in RMC Asia's Cultural Exchange Programs, which also include management training and contractual positions at top hotels and resorts in Asia. Set the stage for...
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Director, Carrier Relations
hace 7 días
Madrid, España Edgeuno A tiempo completoAt EdgeUno, we're passionate about bringing high-speed internet to every person in Latin America. We believe that everyone should have access to a stable, accessible, and affordable internet experience, regardless of where they are in the world. As a company, we're driven by innovation, and we're looking for a **Director**, **Ca**rriers** Relation**s** who...
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Employee Relations Partner
hace 3 semanas
Madrid, España Fortinet A tiempo completoEmployee Relations Partner, EMEAFortinet is looking for an experienced and dynamic Employee Relations Partner to join its EMEA HR Team. The Employee Relations Partner will provide critical legal and strategic support on a wide range of employment matters within a global and multi-cultural context. This is a great opportunity to work in a fast-paced,...
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Guest Experience
hace 1 mes
Madrid, España Vincci Hoteles A tiempo completo**Descripción**: En Vincci Hoteles seleccionamos a un/a **GUEST EXPERIENCE MANAGER** para nuestro **_Hotel Vincci The Mint 4*_**, ubicado en el centro de Madrid. Apostamos por ofrecer un turismo de calidad, responsable y sostenible, en el que nuestros equipos se desarrollan en un ambiente de igualdad, compañerismo y dinamismo. Entendemos la gestión y la...
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HR Director
hace 4 semanas
Madrid, España Colegio de Politologos y Sociologos de Madrid A tiempo completo**Funciones**: We are looking for an HR Director with a senior-level responsible for overseeing all aspects of human resources management and development. The job duties include but not limited to: 1. Develop and implement HR strategies and initiatives aligned with the overall business strategy. 2. Foster a positive work environment that attracts and...
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Director of Operations
hace 2 semanas
Madrid, España Autograph Collection Hotels A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Madrid Regional Office, Paseo del Club Deportivo 1 Ed. , Madrid, Madrid, Spain VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementABOUT THE POSITION With a planned opening in the summer of 4, the Hotel Candela Marbella is excited to be recruiting for their...
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Director Resort
hace 4 semanas
Madrid, España Radisson Hotel Group, Madrid Office- Corporate Operations A tiempo completoThe Director Resort is responsible for distinctive resort brand building and elevating the guest experience. Develop a compelling brand and portfolio vision that ladders to enterprise portfolio strategy and business objectives. Leverage business analytics and guest insights to create a data-driven strategy for brand distinctiveness, positioning, and business...
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Front Desk Manager
hace 3 semanas
Madrid, España Royal Caribbean Group Teletrabajo Freelance A tiempo completoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
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Bellboy and Guest Relations Trainee
hace 4 semanas
Madrid, España Urso Hotel & SPA 5* A tiempo completoEmpresas: Urso Hotel & SPA 5*URSO Hotel & SPA es un sofisticado hotel boutique de 5 estrellas. Un oasis en medio del asfalto, en pleno centro de Madrid. Concebido en una construcción palaciega de principios del Siglo XX, URSO conserva la estética neoclásica del palacio en el que se encuentra, combinando su carácter señorial de la arquitectura burguesa...
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Assistant Director of Finance
hace 1 mes
Madrid, España Hilton A tiempo completoThe role aims to be recognized as trusted advisors in the hotel / hotels. This role supports the finance lead to attract and retains best-in-class finance professionals. This role assists in developing their finance team and enables them to Thrive. The role communicates with impact, ensures a robust control and compliance environment and supports to enable...
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Madrid, España IE University A tiempo completoOverview: **Director, Fundraising, Development and Major Gifts. IE Foundation** IE Foundation is a non-profit organization dedicated to promoting the values of IE University through the creation of projects and resources aimed at improving the quality of education, the generation and dissemination of cutting-edge knowledge, the funding of scholarships for...
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Legal Director
hace 4 semanas
Madrid, España Morgan Philips Executive Search A tiempo completoA multinational company in the utilities sector is looking for a LEGAL DIRECTOR for its subsidiary in Spain, with direct reporting lines to the General Management of Spain and the Legal Department of the Group.We are looking for a professional with proven experience in the legal field within a company whose clients are public administrations (public...
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Assistant Director Talent
hace 1 día
Madrid, España Rosewood Hotel Group A tiempo completo**General Information**: - Country/Region- Spain- Province/City- Madrid- Location- Rosewood Villa Magna- Department- Talent and Culture- Job Type- Full-time Permanent- At Hotel Rosewood Villa Magna we are looking for an **Assistant Director of Talent & Culture** - Responsible for supporting and assisting the Director of Talent & Culture. - +Managing in a...
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Butler
hace 4 semanas
Madrid, España Try Talent LLC A tiempo completo**Job Title**: Butler **Location**: Dubai, UAE **Company**: Anonymous 5* Hotel **Benefits**: - Flight Tickets - Work Visa - Medical Insurance - Accommodation Allowance - Meals on Duty - Service Charge We are seeking a dedicated and experienced Butler to join our esteemed 5* hotel in Dubai. The Butler will be responsible for providing personalized and...
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Director of Public Affairs, Iberia
hace 4 semanas
Madrid, España Abbott A tiempo completoThe Opportunity This position will be based in Madrid and the candidate will develop and execute strategic plans, creative campaigns and other initiatives that deliver high-impact results focused on driving awareness for Abbott in Iberia (Spain, Portugal) and Italy. A strong leader who can influence and negotiate with other members of the senior...
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HR Director
hace 4 semanas
Madrid, España La Prairie A tiempo completoThe HR Director is responsible for designing and implementing the Spanish HR strategy (aligned with the business roadmap, the GM & Global HR). You are a trusted adviser, and you always have in mind the continuous improvement of the HR policies and processes. You will be directly responsible for business partnership and coaching to people managers, social...