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Deputy Boutique Manager Operations

hace 3 meses

Madrid, Madrid, España Richemont A tiempo completo

JOB MISSION

As Deputy Boutique Manager Operations, you will be in charge of our Boutique administration team and will guarantee the efficiency and accuracy of all administrative flows and tasks.

You will supervise all operations execution and new logistic flows while ensure the best experience our Cartier Clients.

MAIN RESPONSABILITIES

ADMINISTRATION

You will make sure all procedures are followed and applied compliantly

Guarantee the application and reliability of all financial procedures

Execute all opening and closing cash-desk procedures

Control the accuracy before payment (product reference, price, discount if applicable) and after payment (amount, signature, approval)

Execute all payments and ensures the follow up of all payments (credit card authorizations, cheque authorizations, wire transfers, etc.)

Ensure the follow up of deposits, VAT-off sales, and refunds

Execute and provides cash-desk reports when requested

Exchange information with the financial back office

Control daily the balance of the cash-desk

Solve all payment problems

Oversee all financial aspects of omni-channel orders for the boutique

Ensure that the cash desk and stock handling is in line with all compliance procedures and rules

INVENTORY STOCK MANAGEMENT

You will effectively manage inventory related to finished and non-finished goods

Manage stock inventory/reconciliation

Manage proper movement of product in/out of Boutique including stock reception, transfer, consignment, reservation, delivery to client home and all back of house activities related to omnichannel flows.

Ensure daily protection, correct manipulation of pieces/control stock quality, gift wrap for client shipping.

Prepare pieces for display/manage price tags

Manage the annual count, cycle counts and spot counts

Manage all additional inventories as requested (certificates, stones...

Assist Management with CSR projects (ex. Reduce consumption of perishable and non-perishable consumables)

TOOLS & SERVICES

You will act as a referent for all tools and support any inovation

Support with various assignments as needed

Adopt new tools and services

Master & adopt existing and new tools services

Constantly promote new services towards clients and Boutique Teams

MANAGEMENT

As a team manager, you will support and develop your team

Manage, support and develop a team of 3 Boutique Administrators

Monthly catch up with merchandising teams and Boutique operations

Support the boutique management in creating and maintaining a positive, team spirit and work oriented atmosphere in the stock room

Support the boutique manager in promoting and maintaining of high level of stock management by all the teams

JOB PROFILE

7 years of previous experience in a retail environment (luxury retail environment)

Strong experience in Operations and administrative /logistic flows in Retail

Ability to work in a fast-paced retail store environment

Fluency in Spanish and English

Excellent interpersonal and communication skills are required

Strong attention to details with the ability to handle multiple tasks simultaneously and with precision

Self-Starter with Team-Player approach

Digital savy, MS Office experience required, SAP would be a strong plus