Associate Advisor
hace 3 semanas
Empresas:
Meliá Hotels International
CREACIÓN PUESTO ASSOCIATE ADVISOR
Atender y asesorar a clientes particulares, empresas y agencias de viajes, ofreciendo un servicio omnicanal de alta calidad, y realizando de manera proactiva todas las acciones necesarias para la gestión de reservas en los hoteles.
RESPONSABILIDADES
- Cotización, confirmación, modificación y cancelación de reservas de clientes B2C y B2B.
3. Orientar según la necesidad de cada cliente, para ofrecer el destino más apropiado para que reserve sus estancias.
4. Revisar los KPI's compartidos proporcionados por Supervisión y evaluados en sus feedbacks.
5. Reporte de las incidencias producidas en los sistemas.
ATENCIÓN AL CLIENTE
- Gestión omnicanal de incidencias reportadas por los clientes B2C y B2B.
CALIDAD
- Gestionar las interacciones según el procedimiento marcado y tipo de gestión; venta, modificación / cancelación y service, para la consecución del objetivo de Calidad.
3. Seguir las actualizaciones y novedades de producto, procedimientos y herramientas.
FORMACIÓN
- Realizar toda formación obligatoria corporativa y/o externa, así como reciclajes.
3. Realizar la formación planificada para mejora de ratios y habilidades.
IDIOMAS
Castellano e inglés avanzado. Valorable un tercer idioma.
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