Customer Service Specialist en Madrid
hace 1 mes
Formando parte del holding internacional HOYA Corporation, PENTAX Medical ofrece dispositivos y soluciones quirúrgicas y de imagen endoscópica para la comunidad médica.
Fundada en 1919 y con sede central en Japón, PENTAX Medical es una compañía global diversificada que apuesta por la innovación a través de centros de I + D en Japón, Europa y Estados Unidos. A través de las tecnologías ópticas de vanguardia, PENTAX Medical está proporcionando las soluciones más avanzadas de endo-imágenes clínicamente relevantes.
Nuestra misión es mejorar el nivel de atención y la calidad de la asistencia sanitaria del paciente ofreciendo los mejores productos y servicios endoscópicos y quirúrgicos con un enfoque en la calidad, innovación de relevancia clínica y sencillez.
Descripción general
Ejecuta los trabajos administrativos de los departamentos técnico y comercial.
Controla y toma decisiones en el envío y gestión de los préstamos. Comunica directamente con los clientes y diferentes departamentos.
Principales Responsabilidades
Seguimiento y gestión de los concursos públicos y ofertas comercialesFormalización y gestión de los contratos con clientes públicos y privadosAtención telefónica y solicitudes por correo electrónicoPreparar y enviar las ofertas de venta y hacer su seguimientoTramitación de pedidos y abonos en el sistema según la solicitud recibidaMantener relación con los clientes y otros agentes intermediariosApoyo administrativo al equipo de ventas y técnicos de campoGestionar las demostraciones de equiposGestionar las reparaciones de equipos, préstamos y ofertasEnvío y recogidas de equipos e inventario Experiencia y FormaciónPreferiblemente Grado en Administración de Empresas o DerechoDeseable experiencia de al menos 5 años en departamentos de administración, atención al cliente o BackOfficeExperiencia en el uso de ERP, CRM y aplicaciones de ticketing, office y automatismosHabilidades y competenciasProactividad y responsabilidadFlexibilidad y adaptación a los cambiosCapacidad de comunicaciónBuena capacidad de trabajo en equipoMuy valorable español y/o portugués nativo-
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