Service Head
hace 1 mes
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To
- Career development with an international company where you can grow the career you dream of.
- A company named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Position: Service Head - Madrid
Primary Objective of Position
- Manage the Technical Service department operations in coordination with the Customer Experience Department.
Major Accountabilities
- Keep a high degree of participation in the field to ensure a high degree of technical knowledge and of the problems concerning to Technical Service activities.
- Manage or escalate issues in a timely manner to ensure on-time resolution.
- Track instruments reliability and service costs.
- Achieve compliance of Technical Service Expense Plan.
- Control the spare parts stock to ensure that service levels are maintained and that stock levels are in accordance to Plan.
- Train, develop and keep motivated his Technical Service Specialists Team.
- Implement area objectives and incentive plans; perform PEx process for his Technical Service Specialists Team.
Education
- Bachelor's degree or equivalent experience required. Bachelor's / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
Background
- More than 3 years of experience as a Technical Service Specialist with good management and customer references
- Technical expert for product line responsibility
- Operations management skills
- People management and communication skills
- Ability to identify and drive resolution of issues
Experience in use of analytical tools and software
Impact of position
- Achieve the goals related with Key Performance Indicators (KPIs) and Customer Satisfaction Indicator (NPS).
- Achieve compliance of Technical Service Expense Plan.
- Ensure that the Technical Service Department meets all local requirements and quality procedures of the Division.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
-
Service Head
hace 1 mes
Madrid, Madrid, España Abbott A tiempo completoAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...
-
Service Head
hace 5 días
Madrid, Madrid, España Abbott A tiempo completoAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will...
-
Service Analyst
hace 1 mes
Madrid, Madrid, España FNZ A tiempo completoRole DescriptionFNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their...
-
Service Analyst
hace 5 días
Madrid, Madrid, España FNZ A tiempo completoRole DescriptionFNZ is the market leading provider of technology and administration services to major financial institutions in the platform and wealth management sectors across the globe. We partner with life companies, banks, asset managers and discretionary wealth managers to enable them to develop and distribute financial products and services to their...
-
Head of Operations
hace 1 mes
Madrid, Madrid, España North Star Network A tiempo completoNorth Star Network hosts sports fan communities across the world. We run sports media in over 30 countries, helping bettors make informed choices about their wagers and where to place them.A few figures about our portfolio of websites, which cover sports including football, boxing, MMA, e-sports, basketball and more. 50+ websites30M+ monthly page views (and...
-
Head of Operations
hace 5 días
Madrid, Madrid, España North Star Network A tiempo completoNorth Star Network hosts sports fan communities across the world. We run sports media in over 30 countries, helping bettors make informed choices about their wagers and where to place them.A few figures about our portfolio of websites, which cover sports including football, boxing, MMA, e-sports, basketball and more. 50+ websites30M+ monthly page views (and...
-
Head of Productions, Scripted Spain
hace 2 semanas
Madrid, Madrid, España Amazon A tiempo completoHead of Productions, Scripted, Spain – L7Are you interested in shaping the future of movies and television?Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we're just getting started changing the way millions of people enjoy...
-
Head of Productions, Scripted Spain
hace 5 días
Madrid, Madrid, España Amazon A tiempo completoHead of Productions, Scripted, Spain – L7Are you interested in shaping the future of movies and television?Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and we're just getting started changing the way millions of people enjoy...
-
Head of Technical Operations
hace 2 meses
Madrid, Madrid, España Green Recruitment Company A tiempo completoJob title: Head of Technical OperationsLocation: Madrid, Community of Madrid, Spain (Hybrid)TGRC is looking for a Head of Technical Operations for a European Solar Energy Developer with a 25GW Solar and Storage Portfolio.The Head of Technical Operations will lead the Engineering and Technical team, ensuring oversight and leading all technical aspects...
-
Head of Technical Operations
hace 5 días
Madrid, Madrid, España Green Recruitment Company A tiempo completoJob title: Head of Technical OperationsLocation: Madrid, Community of Madrid, Spain (Hybrid)TGRC is looking for a Head of Technical Operations for a European Solar Energy Developer with a 25GW Solar and Storage Portfolio.The Head of Technical Operations will lead the Engineering and Technical team, ensuring oversight and leading all technical aspects...
-
Madrid, Madrid, España Vestas A tiempo completoDo you have extensive expertise in Supply Chain? Are you enthusiastic about energy? Then this job is for you Region MED>MED Service> MED Supply Chain PlanningThe Service Supply Chain Planning team plays a crucial role within the Service Supply Chain organization, overseeing all supply chain activities across the Mediterranean, Middle East, and Africa...
-
Head of Service Supply Chain Planning MED- Madrid, Spain
hace 3 semanas
Madrid, Madrid, España Vestas A tiempo completoDo you have extensive expertise in Supply Chain? Are you enthusiastic about energy? Then this job is for you Region MED>MED Service> MED Supply Chain PlanningThe Service Supply Chain Planning team plays a crucial role within the Service Supply Chain organization, overseeing all supply chain activities across the Mediterranean, Middle East, and Africa...
-
Head of Trade Marketing
hace 2 semanas
Madrid, Madrid, España Michael Page A tiempo completoHead of Trade Marketing - QSR en Madrid.Perfil buscado (Hombre/Mujer)Reporting directly to the CMO the professional must Key Responsibilities Leadership Develop and implement a customer-centric strategy for our restaurants ensuring alignment with brand strategy and optimized processes. Track sales and traffic at regional and restaurant levels providing...
-
Head of Trade Marketing
hace 5 días
Madrid, Madrid, España Michael Page A tiempo completoHead of Trade Marketing - QSR en Madrid.Perfil buscado (Hombre/Mujer)Reporting directly to the CMO the professional must Key Responsibilities Leadership Develop and implement a customer-centric strategy for our restaurants ensuring alignment with brand strategy and optimized processes. Track sales and traffic at regional and restaurant levels providing...
-
Head of HR Administration
hace 2 meses
Madrid, Madrid, España Morgan Philips Executive Search A tiempo completoWe are looking for a Head of HR Administration that will our client reporting to the HR Director.His/her mission will be to lead the payroll & benefits, audit & compliance, immigration & mobility, employee relations and compensation and benefits areas.Responsibilities:Be responsible for the payroll cycle for ~1.500 employees with diverse labor...
-
Head of HR Administration
hace 5 días
Madrid, Madrid, España Morgan Philips Executive Search A tiempo completoWe are looking for a Head of HR Administration that will our client reporting to the HR Director.His/her mission will be to lead the payroll & benefits, audit & compliance, immigration & mobility, employee relations and compensation and benefits areas.Responsibilities:Be responsible for the payroll cycle for ~1.500 employees with diverse labor...
-
Business Service Purchaser MED
hace 5 días
Madrid, Madrid, España Vestas A tiempo completoDo you want to shape the future for green energy?Manufacturing and Global Procurement> COO MED > Service Procurement MEDMED Regional Procurement Organization (RPO) is responsible for managing MED (South Europe, Middle East and Africa) Vestas' spend with external suppliers. With a matrix organization, with global and regional roles, the RPO ensures the...
-
Ingeniero aeronáutico
hace 1 mes
Madrid, Madrid, España Michael Page A tiempo completoComunidad de MadridHace +30 díasIngeniero aeronáutico (soporte técnico) en Madrid.Perfil buscado (Hombre/Mujer)Reporting to the Head of Customer Technical SupportTechnical Support activities in the Directorate of Service and Support (S S)o Technical Support through resolution of Technical Queries (TQs)o Support to Customer Support Representatives (CSR)...
-
Ingeniero aeronáutico
hace 5 días
Madrid, Madrid, España Michael Page A tiempo completoComunidad de MadridHace +30 díasIngeniero aeronáutico (soporte técnico) en Madrid.Perfil buscado (Hombre/Mujer)Reporting to the Head of Customer Technical SupportTechnical Support activities in the Directorate of Service and Support (S S)o Technical Support through resolution of Technical Queries (TQs)o Support to Customer Support Representatives (CSR)...
-
Global Head of Customer Care ClearCorrect
hace 7 días
Madrid, Madrid, España Straumann A tiempo completoAbout Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...
