Technical Account Manager

Technical Account Consultant - Suited to graduate/early-career professionalTewkesbury (mainly remote)Cyber Security Consultancy£30-40k circa dependant on experience (negotiable)
Due to continued growth and success, we are looking for a motivated and customer focused Technical Account Consultant to join our expanding Sales team.
This is an opportunity for a graduate or early-career professional to take direct responsibility for core sales and account management activities, while developing deeper technical and commercial expertise in cyber security services.
We pride ourselves on delivering high-quality cyber security services that make a measurable difference to our clients. As part of our collaborative and highly experienced team, you will be expected to manage defined responsibilities from an early stage, with guidance, review and escalation support available from experienced colleagues.
We recognise that our people are key to our success and offer a supportive, flexible working environment, including excellent opportunities for professional development. While our office is based in Tewkesbury, Gloucestershire, this role can be primarily home-based, with occasional travel to client sites and attendance at our office approximately 1-2 days per month. During the probationary period, however, more frequent attendance at the office will be required to support onboarding, training, collaboration, and integration with the wider team.
Job DescriptionAs a Technical Account Consultant, you will be responsible for managing routine client enquiries, coordinating sales activity, maintaining accurate opportunity records and supporting clients in understanding, selecting and gaining value from our cyber security services.
You will develop practical knowledge of client environments, priorities, assurance requirements and business objectives, and will use this insight to progress account activity, prepare client communications and support well-informed service discussions.
The role will involve owning defined activities across the sales lifecycle, including responding to inbound enquiries, maintaining CRM records, coordinating meetings, supporting technical scoping discussions, preparing proposals and quotations, and contributing to bid or ITT responses. More complex commercial or technical matters will be supported by senior sales and technical colleagues.
Working closely with our consultants, delivery teams, PMO and senior sales colleagues, you will be expected to coordinate activity, follow through on actions, manage deadlines and help ensure clients receive clear, timely and accurate information. This is a hands-on consultant-level role suited to someone who is technically curious, organised, commercially aware and ready to take responsibility while continuing to learn.
This role offers a clear development pathway from junior-level account management responsibilities through to full ownership of strategic client relationships and commercial opportunities. As your knowledge, confidence and experience grow, you will progressively take on greater responsibility for managing accounts, shaping solutions and contributing to business growth, with typical progression occurring over the first 18-36 months depending on individual performance and development.
Working within a specialist cyber security consultancy, you will gain exposure to a wide range of security services, technologies, client environments and industry sectors. This provides an excellent foundation for progression into more senior roles.
Responsibilities

• Act as a professional point of contact for routine client enquiries, ensuring questions, requests and follow-up actions are captured, progressed and responded to in a timely manner.
• Take responsibility for maintaining accurate CRM records, opportunity updates, client notes, meeting actions and sales pipeline information.
• Coordinate client meetings, scoping calls and internal handovers, ensuring the right information is gathered and shared with sales, technical and delivery colleagues.
• Build a working understanding of client environments, priorities, assurance needs and cyber security objectives to support effective account management and service discussions.
• Translate straightforward client requirements into suitable service options, using our standard service descriptions, proposal material and guidance from technical colleagues where required.
• Prepare proposals, quotations, presentations, bid responses and other client-facing materials, taking ownership of accuracy, completeness and timely production, with review for complex or higher-risk opportunities.
• Clearly communicate the value of our services, including how they are delivered, the outcomes clients can expect and