Small Business Programmes Business Executive

Small Business Programmes Business Executive - London

<--block-->Join a programme that is helping manufacturers embrace digital innovation and drive meaningful economic impact. As a Made Smarter Business Executive , you will play a vital role in supporting the successful delivery of the Made Smarter programme, ensuring businesses receive an outstanding experience from initial enquiry through to programme participation.

<--block-->Working within a fast-paced and collaborative team, you will provide essential operational, administrative and customer service support across programme delivery, governance, reporting and stakeholder engagement. From managing data and producing insights to coordinating events, supporting marketing activities and engaging with SMEs, you will help keep the programme running smoothly while contributing to its growth and success.

<--block-->This is an exciting opportunity to develop valuable expertise in programme management, governance, compliance, data analysis and digital technologies while making a tangible difference to businesses and communities. If you are highly organised, customer-focused and eager to build your skills in a role with real social and economic impact, this is an excellent opportunity to grow your career.

Key Tasks

<--block-->Programme Monitoring, Reporting & Governance

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Monitor programme performance against delivery, financial, output and outcome targets, ensuring delivery and quality concerns are raised and tacked promptly.

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Understand and track risks, issues and mitigation actions, escalating concerns where appropriate.

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Coordinate, create, cleanse and maintain programme CRM, documentation, reports and governance records on a regular basis to meet compliance obligations.

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<--block--> Produce reports and performance insights for funders and internal stakeholders to support performance monitoring, decision-making and service improvement.

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Grant Administration & Compliance

<--block--> Support end-to-end grant administration, including applications, assessments, awards and claims processes.

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Coordinate assessor documentation, grant panel meetings and minute taking.

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Support eligibility and compliance checks; liaising with applicants, the finance team and Programme Manager.

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Track and maintain grant records, CRM data and supporting documentation to ensure end-to-end processes are completed and compliance is met.

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Process purchase orders, invoices and financial claims in line with funding and organisational requirements.

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Programme Operations, Events & Logistics

<--block--> Coordinate meetings, workshops, webinars and events with internal and external stakeholders.

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Manage event logistics, including venue booking, attendee registration and event delivery support.

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Prepare agendas, presentations, minutes, action logs and project documentation.

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Support the delivery of alumni engagement activities such as; webinars, workshops, networking events and the end of year event.

<--block-->Data, Insights & Continuous Improvement

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Collect, analyse and report on SME feedback and programme engagement data; working with the delivery team and external stakeholders.

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Coordinate impact surveys and monitor programme outcomes.

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Produce insights and recommendations to improve programme delivery and customer experience.

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Support the development of reporting and operational processes.

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Stakeholder & Customer Support

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Act as a key point of contact for SME enquiries, ensuring a professional and responsive service.

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Manage programme inboxes and handle day-to-day communications