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Patient Services Manager

hace 3 meses

Almenara de Tormes, Salamanca, España HHS Culinary and Nutrition Solutions, LLC A tiempo completo

Patient Services Manager, Hospital Food Service

Bench Position

Salary 63,000.00

Patient Services Manager:


Be an integral part of the healing process by ensuring food quality, service, safety, and sanitation are provided for all patients.

Lead a goal-oriented patient ambassador team to create an environment that is effective and productive, and that takes pride in delivering quality service every time.


Responsibilities

  • Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
  • Lead and manage team member recruiting, training, development
  • Perform daily inspections and assessments and coach and counsel team members
  • Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
  • Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
  • Take action and provide excellent customer service to correct any issues that occur
  • Implement, manage, and maintain the patient ambassador program for highquality service
  • Collaborate with department, facility, and company leadership to achieve goals

Skills

  • Interpersonal Skills: Ability to interact with individuals of all backgrounds
  • Communication: Effective written, spoken, and nonverbal communication
  • Customer Service: Serviceoriented mentality with a focus on exceeding expectations
  • Professionalism: Maintain a positive and professional demeanor
  • Proactivity: Selfmotivated with the ability to effectively prioritize projects and needs
  • Team Player: Willingness to provide support where needed to achieve outcomes
  • Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
  • Organization: Attention to detail and ability to effectively manage tasks in a fastpaced environment

Requirements:

  • Experience managing a team and in customer service
  • Computer experience with word processing, spreadsheets, and various software
  • Must be willing to relocate for promotion opportunities

Not Required but a Big Plus

  • Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred

What We Offer

  • Paid time off (vacation and sick)
  • Medical, dental, and vision insurance
  • 401(k) with employer match
  • Employee assistance program (EAP)
  • Employee resource groups (ERGs)
  • Career development and ongoing training

Important to Know

  • Many healthcare facilities require employees to be fully vaccinated against COVID19 or have an approved exemption in place.
  • HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service.

Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey.

We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity.

Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.

App-CNS

Brand:
HHS Culinary and Nutrition Solutions, LLC

Address:
,

Property Description:
Nashville

Property Number:
Shell0079