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Customer Care Specialist

hace 3 meses

Barcelona, Barcelona, España thefork A tiempo completo

Join our team as a Customer Support Specialist at TheFork in Barcelona

  • Answer incoming requests via phone, email, and chat
  • Assist customers with inquiries about our electronic reservation book, website, or app
  • Provide tailored solutions based on customer needs

Who we are looking for:

  • Located in Barcelona
  • Native German speaker with fluent English; additional languages are a plus
  • Strong communication skills and customer-oriented mindset
  • Proficient in CRM tools
  • Previous experience in customer support

What we offer:

  • Dynamic team environment with a touch of humor
  • Permanent contract for stability
  • Flexible work arrangements, including 2 days remote per week
  • Competitive salary, bonuses, and equity opportunities
  • Daily lunch vouchers for gastronomic adventures
  • Diverse international teams and inclusive culture
  • Various lifestyle benefits and development programs
  • Access to the Calm app for relaxation
  • Comprehensive health and life insurance coverage
  • Modern offices with great amenities and team events

At TheFork, we value diversity and encourage all individuals to contribute to our innovative restaurant platform. Your unique perspective is welcomed as we strive for excellence in the industry.