Process Imp Manager, Cx, Sc Quality, Eu Ats Cx

hace 2 semanas

Barcelona, Barcelona, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

Transportation or Supply Chain experience (previous Operations experience preferred), within a high-volume logistics, manufacturing or engineering environment, as well as Project Management experience.


  • Bachelor's Degree from an accredited university or equivalent qualification
  • Proficiency in the local language and English, verbally and written.
  • Experience using data and metrics to test theories, confirm assumptions, generate ideas, execute and measure success
  • Advanced knowledge of Excel and demonstrated experience querying relational databases using SQL (or other query language), along with experience using large complex data sets to design models and scenarios.


Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.

At Amazon, delivering great experiences for our customers is top priority and to this end, our team strives to make our processes robust enough to meet the high bar on customer experience both on quality and speed of delivery.


In transportation performance management, we improve customer experience through continuously optimizing the complex movements of goods to customers throughout Europe.

As Process Improvement Manager in the Concessions and Damages team, you will be responsible for the quality performance of our Middle Mile transportation network and Ship with Amazon business.

You will drive EU wide large-scale programs / products that deliver a positive impact on our customers.

Key Responsibilities include:

  • Review daily process defect data, identify root causes, develop and align action plans, and evaluate their impact all in collaboration with site Operationss.
  • Provide proactive feedback to operations management on quality related issues and collaborate with central teams on projects and system enhancements.
  • Gain expertise in key MMN process paths and exception handling and ensure process discipline across all shifts and departments through training and audits.
  • Perform daily process audits in Sortation centres to ensure adherence to PMVs and SOPs, highlighting nonadherence and engaging ACES for necessary changes.
  • Conduct regular reviews (daily, weekly, and monthly) of quality metrics with site leadership including concessions, damages, DEA, returns, and scan compliance and customer feedback.
  • Establish effective communication channels for sharing qualityrelated updates and best practices within assigned sites/region.
  • Demonstrate a commitment to consistently enhancing the customer experience, both internal and external.
  • Travel to sortation centers and collaborate with site teams to promote quality improvement initiatives
  • Engage in thorough root cause analysis of intricate and unclear problem statements to devise solutions, prioritize opportunities, and facilitate sustainable network enhancements.
  • Maintain adaptability and responsiveness to evolving business priorities, embracing new ideas.
  • Effectively influence stakeholders and negotiate priorities with partner teams.
A day in the life

As a Process Improvement Manager, you'll be at the forefront of making Amazon's logistics better - which means improving safety and quality.

Part of your role will involve running observations and audits to identify where processes could be enhanced. Another part of your role will be to direct operations team and central support teams in recommending changes. You will be accountable for positively influencing operational quality at the site. You'll have the opportunity to share best practices and ideas with our EU network. In this role, you'll use data to drive improvements and continue to grow our shipping capabilities.

About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably.

Barcelona, B, ESP

  • Demonstrated experience with Lean and Six Sigma methodologies or similar techniques
  • Degree in a science or logisticsbased discipline
  • Previous Inventory Control and Quality Assurance Management experience, performance metrics, process improvement and Lean techniques
  • Strong analytical abilities, including Proficiency in Python or any programming language with strong data analysis skills

  • Cx Reporting

    hace 2 semanas

    Barcelona, Barcelona, España Firmenich A tiempo completo

    Location: Barcelona, SpainHybrid working modelKey Responsibilities:Drive Data-Driven culture across Supply Chain Customer Experience (CX)Define the CX data strategy & drive implementationIdentify key data sources and work with the BI team to automate reportingDeploy Project metrics in conjunction with CX CoEDeploy methods to measure process adherence across...

  • CX & Innovation Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Ferrer A tiempo completo

    Responsibilidades Apoyo a los equipos de CX locales en la gestión del día a día de la plataforma de Voice of the Customer y en la generación de insights y acciones de mejora. Respuesta a los equipos locales de las posibles cuestiones técnicas o funcionales sobre la plataforma del VoC. "Single-point-of-contact" (SPoC) entre Ferrer y los equipos...

  • Cx & Innovation Specialist

    hace 2 semanas

    Barcelona, Barcelona, España Ferrer Internacional Sa A tiempo completo

    Desde Ferrer queremos impulsar una nueva forma de hacer negocio y de estar en el mundo. Nuestro propósito es generar un impacto positivo en la sociedad. Nuestro negocio no es un fin en sí mismo, sino un medio para generar cambios sociales sustanciales. Somos activistas 24/7 luchando por un planeta sostenible, por la igualdad de oportunidades y situando a...

  • Consultor SAP Cx

    hace 2 semanas

    Barcelona, Barcelona, España Grupo Digital A tiempo completo

    Descripción:Desde Grupo Digital, estamos en búsqueda de Consultores/as SAP CXDuración proyecto: Estable.Ubicación: BarcelonaSalario: A valorar en función de experiência.Modalidad de trabajo: teletrabajo, excepto viajes en determinadas etapas del proyecto a AndorraGrupo DigitalRequisitos:Experiência de 5 años en SAP CX

  • Consultor SAP Cx

    hace 2 semanas

    Barcelona, Barcelona, España Grupo Digital A tiempo completo

    Description:Desde Grupo Digital, estamos en búsqueda de Consultores/as SAP CXDuración proyecto: Estable.Ubicación: BarcelonaSalario: A valorar en función de experiência.Modalidad de trabajo: teletrabajo, excepto viajes en determinadas etapas del proyecto a AndorraGrupo DigitalMinimum requirements:Experiência de 5 años en SAP CX Ref: Barcelona,...

  • Cx Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España Edreams Odigeo A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe're seeking an experienced CX Project Manager to join our Customer Experience Team in Barcelona to support the Director of CX Projects & Transformation in delivering and coordinating strategic and transformational projects that will positively...

  • Cx Training Lead

    hace 2 semanas

    Barcelona, Barcelona, España eDreams A tiempo completo

    CX Training Lead - Sales (They/She/He) - (Hybrid)As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe're seeking an experienced CX Training Lead to join our Group Support team in Barcelona (Hybrid) to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a...

  • Cx Quality Assurance Lead

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    eDreams ODIGEO is one of the world's largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it offers the best deals in regular and charter flights, low-cost airlines, hotels, cruises, car rental,...

  • Cx Lead

    hace 2 semanas

    Barcelona, Barcelona, España Glovo A tiempo completo

    If you're here, it's because you're looking for an exciting ride.A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.Not your usual app. We are the...

  • CX Project Manager

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step? Start your journey with us Were seeking an experienced CX Project Manager to join our Customer Experience Team in Barcelona to support the Director of CX Projects amp; Transformation in delivering and coordinating strategic and transformational projects that will positively...

  • CX Online Training Lead –

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step? Start your journey with us Were seeking an experienced CX Online Training Lead to join our Group Support team in Barcelona Hybrid to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a high training quality standard If youre ready...

  • CX Training Lead – Sales

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step? Start your journey with us Were seeking an experienced CX Training Lead to join our Group Support team in Barcelona Hybrid to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a high training quality standard If youre ready to soar...

  • CX Training Lead – Sales

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future you might be asking yourself whats the next step? Start your journey with usWere seeking an experienced CX Training Lead to join our Group Support team in Barcelona Hybrid to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a high training quality standard If youre ready to soar...

  • Ecom and Digital Manager Cx Emeac

    hace 2 semanas

    Barcelona, Barcelona, España Galderma A tiempo completo

    With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the leading company solely dedicated to skin and advancing the future of dermatology.We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all,...

  • Emea Marketplace Cx and Account Manager

    hace 2 semanas

    Barcelona, Barcelona, España Hewlett Packard A tiempo completo

    Today HP is a $50+ billion fortune 50 company with around 58,000 employees worldwide. HP is a global technology leader and creator of solutions that enable people to bring their ideas to life and connect to the things that matter most. Operating in more than 170 countries, HP delivers a wide range of innovative and sustainable devices, services and...

  • CX Training Lead – Sales

    hace 2 semanas

    Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with usWe're seeking an experienced CX Training Lead to join our Group Support team in Barcelona (Hybrid) to ensure the training needs are coordinated and managed for the assigned delivery center ensuring a high training quality standard. If you're ready to...

  • Surface Transportation Senior Process Expert, Eu Ats Aces

    hace 2 semanas

    Barcelona, Barcelona, España Amazon A tiempo completo

    Surface Transportation Senior Process Expert, EU ATS ACESJob ID: | Amazon Road Transport Spain, S.L.U. - J27Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating...

  • EMEA Marketplace CX and Account Manager

    hace 1 mes

    Barcelona, Barcelona, España HP Inc. A tiempo completo

    Today HP is a $50+ billion fortune 50 company with around 58,000 employees worldwide. HP is a global technology leader and creator of solutions that enable people to bring their ideas to life and connect to the things that matter most. Operating in more than 170 countries, HP delivers a wide range of innovative and sustainable devices, services and...

  • Ixp Intern Pip- Cx Demand Management Executive

    hace 2 semanas

    Barcelona, Barcelona, España SAP A tiempo completo

    We help the world run betterAbout the SAP Internship Experience ProgramThe SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.Three reasons to intern at SAP:Culture of collaboration: meet with mentors, make new friends across the globe and...

  • Global Client Experience Program Manager

    hace 2 semanas

    Barcelona, Barcelona, España Arcadis A tiempo completo

    Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the worlds most complex...