CX Project Manager

hace 2 semanas

Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

As you contemplate your future you might be asking yourself whats the next step? Start your journey with us

Were seeking an experienced CX Project Manager to join our Customer Experience Team in Barcelona to support the Director of CX Projects amp; Transformation in delivering and coordinating strategic and transformational projects that will positively impact our 18 million customers and 1000 agents If youre ready to soar were ready to take you there

Why eDreams ODIGEO

Join the worlds leading travel subscription platform and one of the largest ecommerce businesses in Europe

20 million customers 44 markets 5 brands 54M members in Prime

162 million bookings FY23 More than 50000 bookings per day 100 million daily user searches

8 Billion ML predictions per day Up to 18 billion daily AI predictions[e1]

1400 employees More than 50 different nationalities 99 permanent contracts 363 average age

Were a leading travel tech company revolutionising the travel booking experience through our consumer insight innovative technology market leadership and Prime the worlds first travel subscription program

What you will do:

The Roles Key Responsibilities and Tasks

As an eDOer you will have clear objectives great challenges and a clear overview of how your work contributes to the global company project and its customers As a CX Project Manager in the CX Team you will be in charge of:

Lead transversal projects with stakeholders across eDreams ODIGEO with the objective to drive Customer Experience improvements Project Management from initial planning through regular update meetingscalls to final development and implementation Develop datadriven insights and business cases to support decisionmaking identify opportunities and drive business goals; use insights to prioritise activities and ensure focus is on the items delivering most benefit Define and track targets and KPIs; build and maintain dashboards andor reports to track and share performance information; analyze and report end to end the impact of projects Work together with stakeholders across the organization and within the Customer Experience area to ensure the optimal delivery of the project Product Business IT Finance Customer Service Operations etc Lead SteerCos with Senior Management for decisionmaking and reporting progress Work with the other Project Managers to act as a lead point and interface between Customer Services and the other functional areas of eDreams ODIGEO Identify new requirements and developments eg new product launch or new capability and ensure optimal implementation from a Customer Experience perspective Help prioritise and push any development requests that will lead to fixes that reduce costs to Customer Services and improve the Customer Experience Drive the replication of best practices process and tools across Customer Services What you need to succeed: Job Requirements Bring your unique perspective speak up and offer disruptive solutions Youll have the opportunity to learn and grow while making a real impact on our team Heres what you need to succeed: Bachelors degree in a quantitative discipline Computer Science Engineering Economics Mathematics etc or Business Administration Finance specialization Project management experience is required minimum 35 years Strong project management skills clear and synthetic communication ability to structure complex problems organizational skills proven track record for on time execution of strategic projects Strong analytical skills fastlearner with high attention to detail and focused on results and productivity Strong stakeholder management and influencing skills; Ability to work effectively under pressure and to deadlines; Ability to grasp complex scenarios and their translation into the practicalities of planning and executing projects and designing processes; Ability to look for and implement improvements; Proactive highly motivated selfdirected customer focused personality Fluency in English; Experience in the online travel industry or ecommerce is preferred Whats in it for you? The best talent deserves the best benefits At eDO we want you to be a part of our success story and great culture Heres what we offer: A rewarding Compensation package Prime Plus membership competitive salary and benefits package including flexible benefits performancebased bonuses birthday day off discounts and partnerships relocation support and the possibility of choosing your equipment and even better keeping it for free after 3 years Continuous learning to fuel your growth and explore new horizons Learn and grow with free Coursera access soft skills workshops tech training leadership development and more Plus enjoy a great onboarding program Grow opportunities to empower your career and unleash your potential Personalised career paths and the eVOLVE Program will help you discover grow and thrive Internal mobility opportunities let you pursue horizontal career changes and promotions Your Wellbeing is our priority Embrace Freedom and Flexibility At eDO we value flexibility employee care and transparency We offer a hybrid homeoffice model focused on outcome not timeinseat Youll be able to find the right workpersonal life balance that suits you best Work hard party hard We believe in having fun and connecting with colleagues Join eDO for afterwork events padel tournaments parties and more Create communities based on your passions like sports and music Come to work as you are with no dress code and enjoy free fruit coffee and tea at our offices Enjoy a dynamic and healthy environment Be innovative take risks and share your ideas Our diverse and openminded teams support high performance learning and growth Youll work in an Agile mindset environment with recognition at our core Wanna take a peek into what its like to work at eDO? Follow us on LinkedIn and discover more about life at eDO If you are ready for a career opportunity with unmatched benefits continuous learning and a supportive worklife balance look no further Take your career to new destinations by applying now and help our diverse inclusive and passionate team shape the future of travel now

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