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Emea Marketplace Cx and Account Manager
hace 3 semanas
HP is a global technology leader and creator of solutions that enable people to bring their ideas to life and connect to the things that matter most.
Operating in more than 170 countries, HP delivers a wide range of innovative and sustainable devices, services and subscriptions for personal computing, printing, 3D printing, hybrid work, gaming, and more.
About You:
- A run to the fire, growth mindset
- A neveracceptless work ethic
- An Innovative and entrepreneurial spirit
- A relentless craving to push past your limits and try new things.
The Role:
- HP has ambitious growth objectives with Online Retailers across EMEA Region: this role will involve the execution and delivery of elements within the business plan defined with a major eCommerce Partner. It will need interlock with the categories' community, countries and the business Partner to deliver multiyear success
- Be able to influence and partner with complex matrixed organization to secure progress and a unified approach where possible on Planning, Portfolio and Pricing
- Achieves assigned Sales quota
- Establishes relationship with Partner at various organization levels
- Educates and updates Partner on new HP technologies and solutions
- Demonstrate innovative, end to end thinking and implementation to stay ahead of the competition
- Understand CX key pain points and customer E2E shopping experience
- Work with Partner to develop and implement actions to improve online CX
- Improve existing processes and propose new ones, in a complex environment predominantly in the digital function
- Content process coordination with local teams : sharing best practices, identifying and addressing gaps, monitoring usage of content process/tools
- Supporting Content process related queries and aligning with involved Local and Global teams
- Eagerness to learn and be a change agent
- Ensures compliance with Legal and SBC practices.
Education and Experience:
- Bachelor's degree or equivalent
- Minimum 4 years of selling experience at end user account or partner level
- Very strong analytical and commercial acumen is essential
- Creative, inspiring and progressive
- Excellent interpersonal skills.
Knowledge and Skills:
- Understanding of the IT industry, vendors landscape, and the channel, including competitive positioning
- Understanding of HP's organization & operations, including key business rules, partner segmentation, key programs & initiatives, structure
- Understanding of a select set of HP's products, services and solutions. Able to communicate the strengths of HP's offerings, and overcome objections
- Effectively sells HP offerings by building strategic relationships with Partner contacts and promoting HP programs and offerings
- Develops account plans with partner to grow HP's share of the business Partners effectively with others to ensure coordinated, efficient account management
- Very strong analytical and commercial acumen is essential
- Extreme attention to detail
- Excellent interpersonal skills.
Legal entity:
Sales and Services
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