Global Delivery Service Manager

hace 2 semanas

Madrid, Madrid, España Allianz Popular Sl. A tiempo completo

Area of Expertise:

Operations Unit:

Allianz Partners Employing Entity:

ALLIANZ PARTNERS

Job Type:
Full-

Time Remote Job:
Hybrid working

Employment Type:
Permanent ID: 45573 Global Delivery Service ManagerKey responsibilities
As a Global Delivery Service Manager, you will have the following responsibilities:

Lead testing for defined line of business:

  • Define Testing approach cross Assistance & Mobility IT Platform and Cross Country and ensure proper governance & reporting
  • Define and harmonize test tools, templates and methodology
  • Define and shape the Business Test Factory for global UAT
  • Monitor and coordinate the global platform test preparation and execution cross systems/cross project/cross LoBs
  • Define and coordinate test environments and test data preparation across systems

Coordinate Test plans across systems and phases:

  • Define, plan and organize trainings of testers
  • Define quality gates and ensure quality gates completion
  • Define, plan and organize Automated Nonregression testing

Implement the continuous testing strategy for all IT domain areas within the LoB customer journey, lead the on-going testing transformation (harmonization, automation, externalization) & onboard the non-LoB specific topics as required.


Implement and manage the Line of Business (LoB) Change Management & Training strategy and way of working globally. This includes implementing the overall change management strategy around all businesses and initiatives (ACM & Non-ACM) within the LoB.


Manage the overall RUN organization for the defined line of business & support the onboarding of BUs onto the overall Global platform RUN organization and structure.

The role will support the Global Platform RUN process across applications by line of bsuiness as well as country-specific/ legacy applications.

What you bring Multi-Year experience in collaboration with IT or working within IT department.
Multi-Year experience in financial planning and IT cost management.
Multi-Year experience in IT stakeholer or vendor management role.
IT controlling and performance measurement.
Training and Experience in a leadership role.
Agile Scrum, OPEX, Six Sigma and/or Project Management Professional (PMP) designation.
Demonstratable experience in transformation programs; change management trainings.
Understanding of local and regional labour laws and regulationsAdvanced English. What we offer Our employees play an integral part in our success as a business.

We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.


We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.

All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer.

Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer.

We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.

Note:
Diversity of minds is an integral part of Allianz' company culture.

One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies.

Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.

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