Empleos actuales relacionados con EMEA Finance Service Delivery Manager - Madrid, Madrid - Michael Page

  • EMEA Finance Service Delivery Lead

    hace 2 semanas

    Madrid Centro, Madrid, España Michael Page A tiempo completo

    Job SummaryA leading multinational company is seeking an experienced EMEA Finance Service Delivery Lead to join their Finance Shared Service Structure in Madrid. As a key member of the team, you will be responsible for managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies.Key...

  • EMEA Finance Service Delivery Analyst

    hace 4 días

    Madrid Centro, Madrid, España Michael Page A tiempo completo

    Job SummaryWe are seeking an experienced EMEA Finance Service Delivery Analyst to join our team in Madrid. As a key member of our Finance Shared Service Structure, you will be responsible for managing and monitoring service levels delivered by our Group SSC Functional Leads to our Group Operating Companies.Your primary objective will be to oversee service...

  • EMEA Finance Service Delivery Analyst

    hace 4 días

    Madrid Centro, Madrid, España Michael Page A tiempo completo

    Job SummaryWe are seeking an experienced EMEA Finance Service Delivery Analyst to join our team in Madrid. As a key member of our Finance Shared Service Structure, you will be responsible for managing and monitoring service levels delivered by our Group SSC Functional Leads to our Group Operating Companies.Your primary objective will be to oversee service...

  • EMEA Finance PMO Manager

    hace 4 días

    Madrid Centro, Madrid, España Michael Page A tiempo completo

    EMEA Finance PMO ManagerMichael Page is seeking a highly skilled EMEA Finance PMO Manager to join their team in Madrid. As a key member of the Finance team, you will be responsible for coordinating and supervising the company's project portfolio at a global level, ensuring alignment with strategic objectives.Key Responsibilities:Coordinate and supervise the...

  • EMEA Finance PMO Manager

    hace 5 días

    Madrid Centro, Madrid, España Michael Page A tiempo completo

    EMEA Finance PMO ManagerMichael Page is seeking a highly skilled EMEA Finance PMO Manager to join their team in Madrid. As a key member of the Finance team, you will be responsible for coordinating and supervising the company's project portfolio at a global level, ensuring alignment with strategic objectives.Key Responsibilities:Coordinate and supervise the...

  • EMEA Finance Service Delivery Analyst

    hace 2 semanas

    Madrid Centro, Madrid, España Michael Page Spain A tiempo completo

    Job SummaryThis pivotal role is integral to the success of the Finance Shared Service Structure. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence...

  • EMEA Finance Service Delivery Analyst

    hace 2 semanas

    Madrid Centro, Madrid, España Michael Page Spain A tiempo completo

    Job SummaryThis pivotal role is integral to the success of the Finance Shared Service Structure. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence...

  • Service Delivery Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Wohn-Service-Team A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Wohn-Service-Team. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesService ManagementOversee the end-to-end technical execution of services to meet client...

  • Service Delivery Manager

    hace 2 semanas

    Madrid Centro, Madrid, España Wohn-Service-Team A tiempo completo

    Job DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to join our team at Wohn-Service-Team. As a key member of our organization, you will be responsible for ensuring the smooth delivery of our services to our clients.Key ResponsibilitiesService ManagementOversee the end-to-end technical execution of services to meet client...

  • AWS Grid Delivery Manager EMEA

    hace 7 días

    Madrid Centro, Madrid, España Amazon A tiempo completo

    {"h1": "Grid Delivery Manager EMEA", "p": "As a key member of the AWS Infrastructure Energy Team, you will be responsible for coordinating the delivery of electrical connections from the electricity grid to our data centers across EMEA. Your expertise in large-scale HV/MV grid infrastructure projects will drive the grid infrastructure delivery program,...

  • AWS Grid Delivery Manager EMEA

    hace 7 días

    Madrid Centro, Madrid, España Amazon A tiempo completo

    {"h1": "Grid Delivery Manager EMEA", "p": "As a key member of the AWS Infrastructure Energy Team, you will be responsible for coordinating the delivery of electrical connections from the electricity grid to our data centers across EMEA. Your expertise in large-scale HV/MV grid infrastructure projects will drive the grid infrastructure delivery program,...

  • Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to lead the delivery of contact center services to our clients. As a key member of our Support department, you will be responsible for ensuring the compliance of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that drive a positive customer...

  • Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an experienced Service Delivery Manager to lead the delivery of contact center services to our clients. As a key member of our Support department, you will be responsible for ensuring the compliance of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) that drive a positive customer...

  • Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an exceptional Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering high-quality contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...

  • Service Delivery Manager

    hace 3 días

    Madrid, Madrid, España Sabio Group A tiempo completo

    Service Delivery ManagerSabio Group is seeking an exceptional Service Delivery Manager to join our Support department. As a key member of our team, you will be responsible for delivering high-quality contact center services to our clients, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).Key...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España WTW A tiempo completo

    About the RoleThe Service Delivery Manager is a key position at WTW, responsible for overseeing the delivery of high-quality services to our customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction.Key ResponsibilitiesManage customer expectations through sound relationship...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España WTW A tiempo completo

    About the RoleThe Service Delivery Manager is a key position at WTW, responsible for overseeing the delivery of high-quality services to our customers. This role involves coordinating vendor service teams, implementing efficient processes, and ensuring customer satisfaction.Key ResponsibilitiesManage customer expectations through sound relationship...

  • Service Delivery Manager

    hace 6 días

    Madrid, Madrid, España Sabio A tiempo completo

    Service Delivery ManagerSabio, a global company and leading independent UK Contact Centre solution supplier, seeks an exceptional Service Delivery Manager to join our Support department.The ideal candidate will be responsible for delivering high-quality contact center services to clients, ensuring compliance with Service Level Agreements (SLAs), and...

  • Service Delivery Manager

    hace 6 días

    Madrid, Madrid, España Sabio A tiempo completo

    Service Delivery ManagerSabio, a global company and leading independent UK Contact Centre solution supplier, seeks an exceptional Service Delivery Manager to join our Support department.The ideal candidate will be responsible for delivering high-quality contact center services to clients, ensuring compliance with Service Level Agreements (SLAs), and...

  • Service Delivery Manager

    hace 2 semanas

    Madrid, Madrid, España Mygwork A tiempo completo

    Job DescriptionJob Title: Service Delivery ManagerJob Summary:We are seeking an experienced Service Delivery Manager to join our team at Mygwork. As a Service Delivery Manager, you will be responsible for overseeing the delivery of high-quality services to our customers.Key Responsibilities:Manage customer expectations through sound relationship management...

EMEA Finance Service Delivery Manager

hace 4 meses

Madrid, Madrid, España Michael Page A tiempo completo

¿Dónde vas a trabajar?

Important multinational Group is looking for an EMEA Finance Service Delivery Manager & Process Leader for their SSC based in Madrid. The selected person will be responsible for guaranteeing that the service being provided by the Financial SSC to each of the group companies is adequate, meets the quality standards defined by the Group, reviews existing processes and proposes process improvements. Improvement of efficiency and productivity of the service provided by the SSC.

The ideal candidate will have experience working as a Service Manager/ Process Leader/ Project Manager/ Global Process Owner, or similar, specialized in the financial department of an important multinational group. A person who has worked in the financial department of a multinational group, but who has been directly involved in this type of responsibilities in addition to the day-to-day functions of his position, could also fit. It is essential to have experience working in a multinational company and it would be a plus to have worked in an SSC/ Cluster/ Headquarter. Very high level of English is essential. Hybrid work format. The office is in the center of Madrid.

¿Qué harás en tu nuevo puesto?

Job Summary

This pivotal role is integral to the success of the Shared Service Structure and will report directly to the SSC Managing Partner, holding a vital position within the local Senior Management team. Responsibilities encompass managing and monitoring service levels delivered by the Group SSC Functional Leads to the Group Operating Companies, overseeing service interactions, conducting quality assessments, and driving improvements. The role ensures adherence to SLAs, alignment to the Group Targeting Operating Model, and timely resolutions of escalations, all while maintaining the highest level of customer service while developing lasting customer relationships within the SSC and the Operating Companies.

Furthermore, the role entails directing and coordinating the global strategy of the SSC organization in alignment with the Global Target Operating Model, while adhering to set processes, Company Policies and Procedures, and Internal Control compliance. Additionally, this role is responsible for ensuring and continually improving the performance, productivity, and efficiency of the SSC organizational operations through the provision of effective methods and the global strategy.

Responsibilities

Ensuring that SSC Functional Leads are fully informed about their teams' objectives and service delivery standards, overseeing team performance, and confirming that services meet agreed SLAs.Coordinate and lead monthly service review meetings with each Operating Company in conjunction with other functional leads.Prepare and upkeep service review presentations for each serviced Operating company, ensuring comprehensive coverage of key issues raised and accurate updating of scorecards as required.Liaise with the SSC Operations Director monthly to deliver a consolidated overview list on all SRM meetings held highlighting actions required to remediate issues within a timely mannerPossess a comprehensive understanding of global Key Performance Indicators to enable the SSC to accurately measure its performance and effectively relay feedback provided by the operating companies.Serve as the primary point of contact to manage and promptly resolve escalations received from Senior Management of both operating companies and SSC Central Team.Ensure each functional manager has appropriate capacity to accurately provide the necessary metrics to complete the service decks each month.Provide exemplary customer service to the operating companies, including maintaining customer relationships and swiftly and professionally addressing any concerns or complaints through collaboration with relevant Functional LeadsPossess a comprehensive understanding of all functions serviced by the SSC team, offering appropriate support as directed by business requirementsSupport in ensuring adherence to the Group Target Operating Model across all functions, supporting management efforts for consistent implementation and complianceCompile and document a monthly management pack outlining service achievements and obstacles from both the SSC and Operating Company perspectives, for review by the SSC Central Team.Collating and consolidating key SSC metrics to be part of the presented monthly management pack.Collaborate with the SSC Compliance Manager to discuss significant service issues and deviations to ensure adherence to internal controls across all environmentsCollaborate with the Senior Management team to implement directives from the Central Management team, focusing on deploying strategic plans for efficiency optimization, streamlining operations, and reducing costs.Assist in the development and rollout of Service Management improvements as directed by the SSC Operations Director.Participate in global service meetings convened by the SSC Operations Director, engaging with Service Leads from each SSC to exchange feedback and propose improvement ideas.Facilitate structured training sessions for new processes and tools introduced within the service function to ensure effective implementation and understanding among team members.Remain actively involved and play a pivotal role in all future migrations, ensuring seamless rollout of service delivery processes that are comprehensively understood and aligned by both the SSC and Operating Company.Attend sessions during the migration phase to facilitate a smooth transition into standard service reviews once the migration has stabilized.Proactively monitor application performance, promptly identifying any issues and ensuring appropriate escalation within the business to address poor performance or highlight improvement requirements.
¿A quién buscamos (H/M/D)? Degree in Business, Accounting, or similar.The ideal candidate will have experience working as a Service Manager/ Process Leader/ Project Manager/ Global Process Owner, or similar, specialized in the financial department of an important multinational group.A person who has worked in the financial department of a multinational group, but who has been directly involved in this type of responsibilities in addition to the day-to-day functions of his position, could also fit.Experience in a multinational environment managing and monitoring service levels delivered in the finance department.Demonstrate strong functional expertise and understanding/interest in end-to-end business service and processes.Proven track record in managing service delivery and meeting SLA targets.Strong understanding of SSC operations. It is essential to have experience working in a multinational company and it would be a plus to have worked in an SSC/ Cluster/ Headquarter.Proficient in MS Ecosystem (Excel, PowerPoint, SharePoint, Outlook etc.)Excellent English level is a must.Additional proficiency in Spanish, Dutch, German or French would be a plus.

CompetencesAbility to work in a fast-paced environment and prioritize tasks effectively.Excellent analytical skills with the ability to interpret data and identify trends.Proven track-record in successful leadership.Energetic, detailed oriented, able to adhere to deadlines in a timely manner.Strong organizational skills.Strong problem-solving abilities with a proactive approach to addressing issues.Excellent client facing communication skills for negotiation & reconciliation.Confidence in dealing with and building relationships both internally and externally.Commitment to providing the highest level of support and quality.
¿Cuáles son tus beneficios? Salary package: Around euros fixed salary.The final offer will depend on the real experience demonstrated along the process.Opportunities for professional growth and development.Workplace type: Hybrid.Job location: the office is in the center of Madrid.Job managed by: Guillermo Recoder.