Operations Lead, Customer Experiences

hace 2 semanas

Madrid, Madrid, España Hewlett Packard A tiempo completo

About HP:

HP is ranked among the Top Companies to work.

Among the recognitions include One of the World's Best Places to Work by Glassdoor 2019, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey and Working Mother 100 Best Companies for 27 years.


HP is a proven leader in Personal Systems, Printing, and 3D Printing, delivering innovations that empower people to create, interact, and inspire like never before.

We leverage our strong position in the industry to extend our leadership in traditional markets and invest in exciting new technologies.


About Customer Experiences:

The Customer Experiences is the epicenter of HP's executive engagement strategy.

Our organization prioritizes ensuring that customers and partners have the best experience when visiting one of our Customer Welcome Centers (CWCs) across the globe.

The Customer Experiences team is dynamic and international and offers a supportive environment for continuous learning and professional growth.

As an Operations Lead, your role encompasses a dual function. Firstly, you will assume the responsibilities of a finance controller, supervising the management of individual budgets across different teams. You will consolidate these figures to track and maintain overall budget accuracy. Secondly, you will be collaborating with the Innovation manager to help drive the operability of projects in that area. We are looking for someone with a strong finance foundation, analytical proficiency, and excellent project management skills.

The person in this role:

_ Key Responsibilities_

Finance Controller

  • Review the formulation of quarterly financial forecasts by the different teams to ensure these are aligned with the overall goals of the organization.
  • Establish regular internal controls to verify that each team's individual budget aligns with financial guidelines and goals.
  • Coordinate and manage internal invoicing checks, addressing any issues with the different teams and ensuring that the corresponding corrective actions are implemented.
  • Every quarter, consolidate the budget figures of the different teams to track and guarantee financial accuracy.

Innovation Project Management

  • Effectively establish and maintain processes for managing project scope, tasks, and timelines, ensuring precision and alignment with objectives.
  • Employ an analytical approach to scrutinize projects, identifying opportunities for improvement and proactively mitigating potential risks.
  • Facilitate project meetings to ensure productivity and success.
  • Oversee and coordinate vendor task execution as needed.
  • Track and report on project progress while escalating issues as needed, ensuring their timely resolution.

_ Education and Experience Required_

  • Bachelor's degree in a business, finance, or marketing field.
  • 4+ years of professional experience in a related role.
  • Strong foundation in project management is a must.
  • Proven experience with budget management.
  • Experience with experiential customer engagement programs, event marketing or event production is a plus.

_ Knowledge and Skills_

  • Exceptional organizational, analytical, and problemsolving skills.
  • Agility in handling both strategic and tactical tasks in a dynamic environment.
  • Ability to influence, negotiate and drive consensus.
  • Capacity to work with remote teams from different cultures and across time zones.
  • Excellent communication skills in English are a must.
Entity Sales and Services

  • Customer Operations Lead

    hace 2 semanas

    Madrid, Madrid, España bp A tiempo completo

    Job Profile Summary Grade HResponsible for supporting retail operations through the development and maintenance of operational support tools, ensuring that initiatives are delivered in a safe, sustainable and customerfocused manner, and that processes, programs and policies are in place to drive excellence and reduce risk,Job Advert**Join our team as...

  • Digital Platforms Lead, Customer Experiences

    hace 2 semanas

    Madrid, Madrid, España Hewlett Packard A tiempo completo

    About HP:HP is ranked among the Top Companies to work. Among the recognitions include One of the World's Best Places to Work by Glassdoor 2019, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey and Working Mother 100 Best Companies for 27...

  • Operations Support Lead

    hace 2 semanas

    Madrid, Madrid, España Equinix A tiempo completo

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Digital Operations Lead

    hace 2 semanas

    Madrid, Madrid, España UCB A tiempo completo

    Make your mark for patients We are looking for a Digital Operations Lead who is agile, innovative and with experience in the pharmaceutical sector to join us in our Immunology team, based in our office in Madrid, Spain. About the role As the Digital Operations Lead, you will drive the transformation of our omnichannel, data-driven Go-to-Market...

  • Customer Success Operations Manager

    hace 2 semanas

    Madrid, Madrid, España Galeneo Health SL A tiempo completo

    Who are we?Galeneo Health is a decentralized hospital that provides healthcare services outside of the hospital environment. The majority of the services we offer are conducted at the patient's home. At Galeneo Health, our aim is to provide healthcare systems with access to standardized, regulated, and real-time monitored medical procedures efficiently, in...

  • Customer Solutions Lead

    hace 2 semanas

    Madrid, Madrid, España HumanLearning LTD A tiempo completo

    This is a fabulous opportunity in a sustainable innovation driven and fast-growing SaaS solutions company supporting the digital ecosystem with some of the most well-known brands in the world of telecommunication, utilities and power companies. Vyntelligence is looking for an accomplished Customer Solutions Lead (CSL) who can manage both customers and...

  • Customer Operations

    hace 2 semanas

    Madrid, Madrid, España OPINATOR A tiempo completo

    About us and this position:Imagine working in a successful high growth technology company for large well-known national and international clients. OPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing that are changing the way in which major companies interact with their...

  • Customer Operations Internship

    hace 2 semanas

    Madrid, Madrid, España Opinator A tiempo completo

    Are you ready to kickstart your career in customer operations and customer service? We are looking for a Customer Operations Intern to join our team and work with us at OPINATOR, a software platform focused on customer success. In this role, you will have three main focuses that will enhance your learning journey: Customer Success Management, Technical...

  • Digital Operations Lead

    hace 2 semanas

    Madrid, Madrid, España UCB A tiempo completo

    Make your mark for patientsWe are looking for a Digital Operations Lead who is agile, innovative and with experience in the pharmaceutical sector to join us in our Immunology team, based in our office in Madrid, Spain.About the roleAs the Digital Operations Lead, you will drive the transformation of our omnichannel, data-driven Go-to-Market model and...

  • Digital Operations Lead

    hace 2 semanas

    Madrid, Madrid, España UCB Group A tiempo completo

    Make your mark for patientsWe are looking for a Digital Operations Lead who is agile, innovative and with experience in the pharmaceutical sector to join us in our Immunology team, based in our office in Madrid, Spain.About the roleAs the Digital Operations Lead, you will drive the transformation of our omnichannel, data-driven Go-to-Market model and...

  • Sales Operations Lead

    hace 4 semanas

    Madrid, Madrid, España AMDOCS LTD A tiempo completo

    Location: Madrid - SpainRequired Travel : Minimal Open to Relocation : No Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the...

  • Sales Operations Lead

    hace 1 mes

    Madrid, Madrid, España AMDOCS LTD A tiempo completo

    Location: Madrid - SpainRequired Travel : Minimal Open to Relocation : No Who are we?Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the...

  • Customer Operations Specialist

    hace 2 semanas

    Madrid, Madrid, España Embat A tiempo completo

    We are searching for an ambitious Customer Operations Specialist to join our incredible team at embat in Madrid.Growing your career as a Full Time Customer Operations Specialist is an amazing opportunity to develop useful skills.If you are strong in adaptability, people management and have the right initiative for the job, then apply for the position of...

  • Community Team Lead

    hace 2 semanas

    Madrid, Madrid, España Classpop A tiempo completo

    Community Team Lead (Madrid, Spain Remote Role Possible)Community Team Lead (Madrid, Spain- Remote Role Possible) Classpop is the top-rated marketplace for fun, social experiences in the U.S. and Canada. Guests choose Classpop for booking events such as birthday parties, team building activities, date nights and more, with class offerings ranging from dance...

  • Digital Operations Lead

    hace 1 semana

    Madrid, Madrid, España UCB A tiempo completo

    Make your mark for patientsWe are looking for a Digital Operations Lead who is agile, innovative and with experience in the pharmaceutical sector to join us in our Immunology team, based in our office in Madrid, Spain. About the roleAs the Digital Operations Lead, you will drive the transformation of our omnichannel, data-driven Go-to-Market model and...

  • Aviation Operations Lead

    hace 2 semanas

    Madrid, Madrid, España bp A tiempo completo

    Job summaryEntity:Customers & ProductsJob Family Group:Operations GroupJoin bp as Airport Operations Lead:About role itself:Aviation's vision is to be the fuel and services partner of choice for their customer. We are on a journey to transform our business to become more customer centric, higher performing and to play a key role in bp's net zero ambition.The...

  • Customer Experience Lead, Digital Banking

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Customer Experience Lead, Digital Banking - Madrid, Spain**Are you keen on ensuring the highest quality of customer experience in digital finance? Does working for a company where you can implement new strategies and solutions in the customer experience sound exciting to you? Are you interested in joining a globally diverse organization where our unique...

  • It Procurement Operations Lead

    hace 2 semanas

    Madrid, Madrid, España Amdocs Ltd A tiempo completo

    Location: Madrid - Spain Required Travel : Minimal Open to Relocation : No Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the...

  • Global Marketing Operations Process And Platform Lead

    hace 2 semanas

    Madrid, Madrid, España Viatris Company A tiempo completo

    Global Marketing Operations Process and Platform Lead (m/f/d) page is loaded Global Marketing Operations Process and Platform Lead (m/f/d) Apply locations Madrid, Community of Madrid, Spain Northern Cross, Dublin, Ireland Milan, Lombardy, Italy time type Full time posted on Posted 3 Days Ago job requisition id R Viatris Pharmaceuticals S.L.At VIATRIS, we see...

  • Spain Customer Operations Manager

    hace 2 semanas

    Madrid, Madrid, España WeRoad A tiempo completo

    Spain Customer Operations Manager - MadridABOUT WEROAD:CONNECTING PEOPLE, CULTURES, AND STORIESFounded in 2017, WeRoad is a fast-growing startup that is disrupting the travel industry in Italy, Spain, the UK and now Germany and France We are a community of travellers, united by their love for travel, adventure, and discovering faraway lands and cultures. We...