Operations Support Lead

hace 1 semana

Madrid, Madrid, España Equinix A tiempo completo

Who are we?
Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed.

Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.


Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Operations Support Lead

Job Summary
Support xScale site teams globally in maintenance, general operations, construction project transitions to operations.

Focus on customer interaction, the xScale model, collaboration between construction teams and project managers, and support for GOE and local Service Enablement teams.


Support local teams and country organisations with the onboarding of the xScale Business Model creating and sharing of education across EMEA, helping to guide the interlock required between Operations and Construction and than post handover to operating and managing a live site and customer.


Responsibilities

  • Facilitate xScale Ops presence among clients, construction teams, project managers, and GOE teams for smooth integration and transition of construction projects to operations. xScale Operations Key stakeholder for understanding where projects are in there construction stage to assist in reporting to our internal and external stakeholders and helping to ensure a smooth intergration and transition from construction to operations
  • Oversee the implementation of operational standards and best practices for xScale data center operations
  • Support the implementation of operational standards and best practices raising visibility on gaps found as a result of the xScale business Model & Product helping share education across sites
  • Monitor activities related to compliance, environmental safety, and operational continuity
  • Have an overview of any open items or activities that may be impactful to the customer or Investor
  • Drive continuous improvement using GOE tools for data analysis and decisionmaking
  • Provide assistance and support to local teams in identifying any gaps that impact our obligations towards the Investor or Customer

Qualifications

  • Experience in the functioning/workings of a data centre, including tools and systems used to support operations would be preferred
  • Proven track record of ability to work as a team, communicate effectively with various stakeholders, and manage transition projects
  • Analytical skills and proficiency in management and data analysis tools
  • General understanding of industry standards, compliance, and best practices in safety and environmental protection beneficial
  • Spanish speaking in order to support our deployments in Spain and Mexico

Additional Requirements:

Risk Management:
Ability to identify, evaluate, and mitigate operational and financial risks related to SLA non-compliance.

Strategic Reporting and Communication:

Ability to prepare and present accurate and timely reports to investors and internal stakeholders, demonstrating compliance, performance, and improvement initiatives.

Availability for occasional travel to different countries and flexibility to respond to operational emergencies if required.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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