Operations Support Lead

hace 1 semana


Madrid, Madrid, España Equinix A tiempo completo
Operations Support Lead

Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth.

Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.


Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary


Provides tier 1 support and triage for system, process, install and technical issues, participating in cross-functional teams to develop appropriate recommendations and implement changes.

Develops technical specifications and standards, as well as training materials, and conducts training and user testing.

Responsibilities
Technical Support

  • Provides tier 1 support and triage for data center system, process, install and technical issues, including reviewing escalations, identifying problems, determining type of issue and triaging to other teams (e.g., whether to resolve within data center or send to supervisor or global team)
Process Support/Optimization

  • Participates in crossfunctional teams to review business and/or technical processes within the data, refine or make suggestions for continuous improvement and support implementation of changes
Systems Support

  • Identifies systems issues (e.g. business system bugs on functionalities, buttons, training gap), making recommendations for and managing the implementation of solutions
Data Support/Analysis

  • Audits data and issues within the data center (e.g., local practices/operations against system requirements/Global Charter), creating custom reporting to further understand and analyze the issue, and recommends corrective actions/resolutions; assesses validity and integrity of data being used
Documentation

  • Authors documentation (can be technical & nontechnical) (e.g., technical specifications and standards, SOPs, articles, reports and user manuals) and serves as content owner for standard operating procedures and SME for Global Process Library
Training

  • Develops training materials and trains others on process support (e.g. data center Fulfillment, Shipment, service delivery)

UAT

  • Assists in facilitation of user acceptance testing (
    UAT) for deploying system and process enhancements to production (e.g. Siebel releases, UI/functional testing)
Team Leadership

  • Mentors junior team members
Project Management

  • Plans, coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)

Qualifications

  • Proven experience of role
  • Bachelors
Equinix is an equal opportunity employer.

All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.


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