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Operations Support Senior Associate

hace 3 meses

Madrid, Madrid, España Equinix A tiempo completo
Operations Support Senior Associate

Equinix is the world's digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth.

Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.


Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary


Provides basic technical and systems support under the direction of more senior level Operations Support Engineers, and finds opportunities for basic process improvements.

Assists in development of documentation and training materials.

Responsibilities

Technical Support

  • Provides support on escalations for basic technical issues (e.g., with basic system functionality, referring to manual on how to properly certify a cable, testing a fiber or cable, reviewing schematic designs prior to sending to Data Center for installation) as assigned and under the guidance of more senior staff within Data Center, offers suggestions for resolution

Process Support/Optimization

  • Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center, seeing opportunities for process improvement; may lead process solutions

Systems Support

  • Provides basic system support for Data Center Operations business systems such as Remedy, Oracle, Siebel, resolving identified issues (e.g., Single Sign on, System Name requests) at the direction of more senior level team members

Data Support/Analysis

  • Reviews issues/customer problems (potentially creating/leveraging nonstandard reporting) to identify data patterns in the types of support questions being raised and determine type of issue (system, training, etc.); runs predefined crosschecks on data being used

Documentation

  • Drafts documentation (can be technical & nontechnical) for work being completed within own team for review by more senior team members

Training

  • Assists in development of training materials

UAT

  • Shadows more senior team members in facilitation of UAT and documents findings

Project Management

  • Manages a piece of a larger project as assigned by more senior team members

Qualifications

  • Proven years of experience
  • Advanced Diploma to a Bachelor's Degree

What we offer:

  • Comprehensive and marketcompetitive remuneration package
  • Permanent Health Insurance (PHI)
  • You are entitled to 25 days holiday per annum in addition to any statutory holidays
  • Restaurant Tickets and partly subsidised meals
  • Employee Stock Purchase Plan ('ESPP')
  • Excellent growth and advancement opportunities
  • Internal training/development hub with continuous formative plans available to all
  • An inclusive, balanced and friendly culture with our embedded ethos in which to strive on
  • Employee Assistance Programme (EAP)
  • Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or qualified individual with disability._