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Ground Operations Support
hace 2 semanas
Barcelona Headquarters
Hello We are Volotea, the airline of the small and mid-sized cities in Europe.
Since our inception in 2012, we have been amongst the fastest-growing low-cost airlines in Europe. We are enthusiastic enablers of direct travel for Europeans who don't live in big hubs. We are changing air travel from small and mid-sized cities in Europe, many previously unconnected or underserviced.
We aim to connect the people in these cities with their passion for travel, in an enjoyable and increasingly sustainable way.
After over a decade in the skies, we have now flown more than 55 million passengers.Today, we serve ovecontrol 100 destinations in 18 countries, actively consolidating our position among the top European airlines in the industry.
In recent years, we have raised our travel capacity more than most competitors, increasing our number of aircraft, routes, destinations, employees, and markets.
Throughout this journey, our team continues to excel and grow stronger as our services gain recognition amongst an expanding European audience.
We are a young, dynamic, and international team that enjoys working together to grow our company during this exciting time in the airline industry.
If you feel inspired by our story and you're ready to take off with us, continue reading
Our main markets are France, Italy, Spain, and Greece.
We have 19 operational bases:
Nantes, Bordeaux, Toulouse, Marseille, Strasbourg, Lille, Lourdes, and Lyon in France; Venice, Verona, Palermo, Cagliari, Olbia, Florence, and Naples in Italy; Asturias and Bilbao in Spain; Athens in Greece, and Hamburg in Germany.
We are hiring a
Ground Operations Support who has experience in interacting with different cultural environments and can work in a challenging high-growth atmosphere.
What you will do:
Airport support from OCC (operations control center)
- Airport support on daily doubts, system use or documentation requests.
- Exceptional requirements authorisations and requests.
- Delays monitoring and codification.
- Flight watch and support.
- Welfare assistance coordination with airports according to EU26
- Airport database update.
- Assure the correct information is received by Handling Agents and Passengers in case of disruption and in coordination with Customer Response Team.
- Monitoring of assistance given and passenger status follow up.
- Cost control on assistance delivered.
- Incidences daily reports in case of disruption.
- Daily coding report.
What you will need:
- Willing to work in a dynamic and multicultural environment.
- Willing to work H24 shifts in the operations control center (including weekends and nights).
- Airline previous background will be highly valued.
- Good communication skills.
- Teamwork is a must
What do we offer:
- Flexible vacation days.
- Access to yearround free flights (exc. airports tax) for you, your partner, and your children, with over 100 airlines worldwide.
- Gym pass discounts and more.
- Continuous training to continue your development.
Data Privacy
- Please read our Data Privacy Policy _here_._
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