Customer Support Operations

hace 2 semanas


Barcelona, Barcelona, España Clone A tiempo completo

Clone (anteriormente conocida como Not So Dark) es una start-up de FoodTech.

¿Su solución?
Un concepto que permite a los propietarios de restaurantes aumentar sus ingresos.

Clone crea marcas de comida virtual dedicadas a la entrega y fáciles de operar mediante la explotación de espacios de cocina no utilizados

Se encargan de todo:
branding, abastecimiento, marketing y comunicación. Una asociación beneficiosa que permite a los propietarios de restaurantes digitalizar y acceder a un mercado en rápido crecimiento.

Clément Benoit, cofundador de Clone:
"_Uber no tiene ningún taxi. Airbnb no tiene apartamentos. Nosotros tenemos el mismo modelo para convertirnos en la empresa de entrega de comida número 1 en Europa sin tener ni una sola cocina_".

Clone en cifras:

-
~50 marcas virtuales (y más por venir)
-
~1500 restaurantes asociados en funcionamiento
-
~100 ciudades en Francia, Bélgica, Espana y Holanda
-
Crecimiento del +30% mensual
Como Customer Support Operations, dentro de un equipo de aproximadamente quince colaboradores, tus responsabilidades serán las siguientes:

  • Superar las expectativas de nuestros clientes y mantener la excelencia operativa.
  • Atender las necesidades de nuestros clientes y brindar apoyo ad hoc a todos los miembros del equipo.
  • Mantener una mentalidad positiva centrada en la satisfacción del cliente.
  • Lograr una tasa muy baja de incidentes no resueltos (investigar y transmitir información a los equipos correspondientes (OPS, producto, marketing) a tiempo para resolver un problema).
  • Resolver problemas siguiendo las políticas y procedimientos establecidos.
  • Contribuir a la estructuración del equipo, la organización y los procesos de soporte al cliente.

Perfil buscado:
Estamos buscando a una persona con el siguiente perfil:

  • Fuertes habilidades de comunicación oral y escrita español
  • Empático(a) y atento(a) por naturaleza, disfrutas resolviendo los problemas de los demás.
  • Capacidad para trabajar en equipo y actuar como enlace entre nuestros socios (restaurantes, proveedores, etc.) y los equipos internos.
  • Independiente y autónomo(a), flexible y capaz de encontrar soluciones creativas y pragmáticas.
  • Participación en proyectos orientados a mejorar continuamente los procesos internos.

Puntos extra si:

  • Tienes pasión por la industria FoodTech y los modelos de Ghost Kitchen
  • Tienes experiência en roles/servicios similares (Customer Success o Customer Support).
  • Tienes experiência en el sector hotelero y/o de restauración.
  • Tienes experiência con el software Hubspot CRM.


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