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Ground Operations Support

hace 3 meses


Barcelona, Barcelona, España Volotea A tiempo completo

What you will do:
Airport support from OCC (operations control center)Airport support on daily doubts, system use or documentation requests.
Exceptional requirements authorisations and requests.
Delays monitoring and codification.
Flight watch and support.
Welfare assistance coordination with airports according to EU261.Airport database update.

Delays management and other incidencesAssure the correct information is received by Handling Agents and Passengers in case of disruption and in coordination with Customer Response Team.

Monitoring of assistance given and passenger status follow up.
Cost control on assistance delivered.
Reports and StatisticsIncidences daily reports in case of disruption.
Daily coding report.

What you will need:
Willing to work in a dynamic and multicultural environment.
Willing to work H24 shifts in the operations control center (including weekends and nights) from June to October.
Airline previous background will be highly valued.
Good communication skills.

Teamwork is a mustHigh English level will be required (necessary to develop daily tasks, all communications by phone or email will be in English).Spanish, French, Greek or Italian is a plus.


What do we offer:
Flexible vacation days.
Access to year-round free flights (exc.airports tax) for you, your partner, and your children, with over 100 airlines worldwide.
Gym pass discounts and more.
Continuous training to continue your development.