Customer Success Manager Cortex Spain

hace 2 semanas

Madrid, Madrid, España Palo Alto Networks A tiempo completo
Company Description

Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We're changing the nature of work.

Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.

From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.

And because it FLEXes around each individual employee based on their individual choices,
employees are empowered to push boundaries and help us all evolve, together.


Job Description:

Overview


The Customer Success Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks' Cortex security solutions adoption and accelerate business value and ROI from customers' investment in Palo Alto Networks during their security transformation journey.

In this role, you will work closely with CISOs, Security Architects, Security Engineers, and DevOps teams within mid-to-large enterprises to implement best-in-class threat detection, prevention, attack surface management and security automation solutions.

The end result is increased customer satisfaction, value, retention, and expansion of the Palo Alto Networks' security footprint.

Responsibilities

  • Own the ultimate responsibility for the customer's onboarding, adoption, satisfaction and advocacy across a portfolio of customers
  • Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive cybersecurity solution adoption to ensure they are leveraging the solution to achieve full business value
  • Develop a comprehensive understanding of typical business and security challenges faced by customers and common cyber security objectives to appropriately map features and associated business benefits to address their needs
  • Serve as a customer advocate in influencing product roadmap and improvements
  • Advise and recommend on how the Palo Alto Networks cybersecurity solution can be used to help mature and improve a customer's Security Operations Center (SOC), threat detection, prevention, attack surface management and security automation processes.
  • Manage performance metrics CSAT, Renewal rate, Referenceability, Renewal likelihood, Adoption, Consumption, Customer Engagement. Identify renewal risk and collaborate with internal teams to remediate
  • Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed

Qualifications:

Your Experience

  • 5+ years relevant work experience in customer success, consulting, post sales technical account management and similar roles
  • Experience as a SOC analyst/manager preferred. Experience with Security Incident Response tools and IR workflow process
  • Strong consulting and project management skills, with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and nontechnical depth
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
  • Highly datadriven with a commitment to following process
  • Excited about driving and tracking a consistent engagement process with all customers in your portfolio
  • Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
  • Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
  • Experience with enterprise security products and/or offerings
  • Ability to multitask and work in a fastpaced environment
  • Flexibility for travel up to 30%
Additional Information

The Team
Our Customer Success team is critical to our success and mission.

As part of this team, you enable customer success by providing support to clients after they have purchased our products.

Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.


You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported.

We fix and identify technical problems, with a pointed focus on providing the bes

  • Cortex Customer Success Engineer

    hace 2 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and...

  • Cortex Customer Success Engineer

    hace 2 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Company DescriptionOur MissionAt Palo Alto Networks everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We...

  • Customer Success Manager Spain

    hace 2 semanas

    Madrid, Madrid, España Combo A tiempo completo

    Combo makes HR easier for deskless teams.Every entrepreneur wants their business to grow bigger.Combo's mission is to help them grow well: become better managers, recruit more easily, help their teams grow and thrive at work.Today, 8,000+ teams working in hospitality, healthcare, retail and beyond, rely on Combo and its all-in-one HR platform to say goodbye...

  • Customer Success Manager, Construction

    hace 2 semanas

    Madrid, Madrid, España Autodesk, Inc. A tiempo completo

    Customer Success Manager, Construction Benelux/Nordics page is loaded Customer Success Manager, ConstructionBenelux/Nordics Apply locations SpainRemote time type Full time posted on Posted Yesterday job requisition id 24WD76990 Job Requisition ID #24WD76990 Position OverviewWe are looking for Construction Technology professionals who are passionate about...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Ab Tasty A tiempo completo

    Customer Success Manager - Spain/Italy/LATAM AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Ab Tasty A tiempo completo

    Customer Success Manager - Spain/Italy/LATAM AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Appinio Gmbh A tiempo completo

    Your mission as a (Senior) Customer Success Manager As Appinio continues to revolutionize and conquer the market research industry, we are dedicated to continuously delivering exceptional experiences to our clients. Our Customer Success Team plays a fundamental role in this mission and supports clients to fully leverage the power of our platform. As we...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Trellix A tiempo completo

    Customer Success Manager – Spain Madrid Madrid, Community of Madrid, ES About the Role : You will be considered the lead customer liaison for top-revenue accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will develop a trusted adviser relationship with customer partners and executive sponsors to understand...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España NetApp A tiempo completo

    If you run toward knowledge and problem-solving, join us:In a world of cloud complexity, NetApp simplifies. Our customers are looking for a more unified and secure multicloud experience, and we provide the services, infrastructure and expertise they need to achieve it.If you want to have a real impact, NetApp is the place for you. You'll make a...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España GTT Communications A tiempo completo

    Job Title: Customer Success ManagerAbout GTT:We serve thousands of businesses with a portfolio that includes SD-WAN and other managed WAN services, internet, security and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visitRole...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Ab Tasty, Inc A tiempo completo

    We are looking for an experienced Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make. You...

  • Customer Success Manager

    hace 4 semanas

    Madrid, Madrid, España Celonis A tiempo completo

    We are looking for a Customer Success Manager to join our growing Global Customer Success team. The role is based in Make&Celonis office in Madrid.Core MissionAs a Customer Success Manager, you will work closely with our Sales and Customer Care teams to ensure our Premium Self-Serve and Enterprise Customers can build and expand their business with Make. You...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España ZF A tiempo completo

    Become our next FutureStarter:Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryCustomer Success Manager (M/F/d): Country/Region: ES Location: Madrid, M, ES, 28042 Corella, Navarra, ES, 31591...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España AB TASTY A tiempo completo

    We are looking for an experienced Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the CRO...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Netapp A tiempo completo

    Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Zf Friedrichshafen Ag A tiempo completo

    Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary Customer Success Manager (m/f/d)Country/Region:ESLocation: Madrid, M, ES, 28042 Corella, Navarra, ES, 31591 Alfaro, RI, ES, 26540 Vigo, PO,...

  • Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Netapp A tiempo completo

    Job SummaryAs a Customer Success Manager (CSM) at NetApp, your primary focus will be on delivering exceptional customer experiences and ensuring the achievement of business outcomes for our valued clients. By driving deep value realization, fostering strong product adoption, and promoting overall customer Retention, you will play a crucial role in...

  • Customer Success Manager Scalar

    hace 2 semanas

    Madrid, Madrid, España Zf Friedrichshafen Ag A tiempo completo

    Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something extraordinaryCustomer Success Manager SCALAR (m/f/d)Spain Country/Region: ESLocation: Madrid, M, ES, 28042 Corella, Navarra, ES, 31591 Alfaro, RI, ES, 26540...

  • Senior Technical Customer Success Manager

    hace 2 semanas

    Madrid, Madrid, España Ab Tasty, Inc A tiempo completo

    We are looking for a senior Technical Customer Success Manager to join our team in Spain. As part of the Customer Success team in the Spanish market, you are responsible for guiding and advising clients on the best ways to make the most out of AB Tasty solutions. You will work closely with the Sales, Account Management and technical teams. You will be the...