Customer Service

hace 2 semanas

Madrid, Madrid, España Teleperformance Spain A tiempo completo

We are searching for financial services experts to be part of a global team at the top BPO organization worldwide.

With over four decades of experience in the finance sector, having operations in 88 countries with a massive workforce of more than 420,000 professionals, Teleperformance is assembling a diverse team of investment specialists. This opportunity is tailored for individuals intrigued by the exciting career pathways available in one of our esteemed digital banking initiatives.

You will engage with esteemed clients of a prominent digital bank in Europe, delivering counsel on savings and presenting cutting-edge banking solutions with promising returns.

Overview of the role:

Assisting bank clients through various channels like calls, emails, WhatsApp, and chat, offering top-notch service, and showcasing innovative digital banking products in the Dutch market.

Key Responsibilities:

  • Handling customer queries concerning banking matters like account setup, password assistance, transfers, etc.
  • Managing back-office tasks such as email responses, WhatsApp communications, etc.
  • Promoting banking products.
  • Adhering to the transparency requirements, service information, and client protection protocols outlined in the regulations applicable to investment products.
  • Identifying and addressing system irregularities.
  • Meeting the quality benchmarks and sales targets established by the organization.

Qualifications

Educational Background.

  • Preferred qualifications in Business Administration, Mathematics, or Law.
  • Proficiency in MS Office tools (Excel, Word, PowerPoint, Access).
  • Native proficiency in Dutch language.

Skills and Competencies.

  • Customer-centric approach, empathy, and active listening skills.
  • Outstanding verbal and written communication abilities.
  • Analytical aptitude and a knack for self-directed learning.
  • Aptitude for sales, social interactions, and client engagement.
  • Problem-solving skills.
  • Ability to collaborate effectively.
  • Proactive mindset.
  • Result-driven mindset.
  • Capacity to plan, organize, and perform under pressure.
  • Initiative, self-reliance, and a positive mindset.
  • Adaptability and flexibility in dynamic environments and with emerging technologies.

Experience

  • Prior experience in the banking sector is advantageous.

Perks

  • Full-time position, 38.5 hours/week, working Monday to Sunday with 2 days off per week and 2 weekends off per month. Shifts from 2:00 p.m. to 10:00 p.m.
  • Remote work from any location in Spain.
  • Permanent employment contract.
  • Referral Program: Recommend a friend and earn a bonus (up to €2,000, depending on the market/project).
  • Annual salary of €21,718 gross/year.
  • Comprehensive one-month training at our Madrid office (accommodation provided). Training hours from 9:00 a.m. to 5:00 p.m., remunerated as part of the contract.
  • Upon training completion, remote work setup (company-provided equipment), with the requirement to visit our Madrid office 12 days per year.
  • 32 days of annual leave.
  • Opportunity to collaborate with the globe's largest service provider.
  • Real prospects for advancement within the organization.

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