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Customer Service Associate
hace 3 meses
WHO WE ARE:
2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc
(NASDAQ:
TTWO).
Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world.
Our studios responsible for developing 2K's portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, and HB Studios.
Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us 2K publishes titles in today's most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.
Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of our growing library of critically-acclaimed franchises such as NBA 2K, 2K PGA, Battleborn, BioShock, Borderlands, The Quarry, The Darkness, Mafia, Sid Meier's Civilization, Marvel's Midnight Suns, WWE 2K, and XCOM.At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work We encourage ALL applicants to explore our global positions, even if they don't meet every requirement for the role.
If you're interested in the job and think you have what it takes to work at 2K, we encourage you to applyOVERVIEW:
A Customer Service Associate plays a meaningful role in the success of our Customer Service Operations.
This position is responsible for handling 2K Games' highest level of service issues to ensure our customers' concerns are resolved in an effective and timely manner.
You provide knowledge and expertise to Tier 1 and Tier 2 Customer Service Representatives while optimally resolving any service-related issues.
Reports to the Customer Service Supervisor and/or Customer Service Manager.RESPONSIBILITIES:
Deliver timely, accurate, and patiently follow up to customer questions and issues
Build deep knowledge of 2K products
Have in-depth knowledge of troubleshooting on PC as well as PlayStation and Microsoft consoles
Lead CS incidents and work to successfully resolve them
Interact effectively with customers and internal developers
Bring up issues as needed
Assist in generating training materials and customer-facing documentation
Become the subject matter authority for Customer Service processes and procedures
Work closely with other internal customer service associates
Work on other CS assignments as the need arises
KNOWLEDGE AND SKILLS:
Technically proficient with PC's and various gaming consoles
Digital literacy, specifically MS Office Suite and G Suite
Basic understanding of source control
Ability to quickly learn customer service based tools and techniques
REQUIRED QUALIFICATIONS:
High school graduate or equivalent
1+ years of Customer Service experience
Proficient in Windows and MS Office
Strong verbal and written communication skills
Ability to proficiently read, write and speak English and either: German, French, or Spanish
Proven understanding of current video game platforms and related hardware
Excellent attention to detail
Ability to establish and maintain effective working relationships with 2K teams and our customers
PREFERRED QUALIFICATIONS:
Previous customer support experience in an online environment
Familiarity with Zendesk, helpdesk software or issue/bug tracking tools
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