Helpdesk Coordinator

hace 2 semanas


Barcelona, Barcelona, España SHERMIND PARTNERS A tiempo completo

OBJETIVO DEL PUESTO
Responsable de coordinar y proporcionar soporte técnico a usuarios, software y enlaces de comunicaciones de América Latina en base a las políticas y procedimientos establecidas por corporativo, así como la Gestión de los incidentes de la mesa de servicio Interna y Externa, y participara en la mejora continua de la calidad del servicio en su ámbito,

FUNCIONES DEL PUESTO

  • Responsable de Brindar y coordinar la asistencia técnica a todos los usuarios de México.


Mantendrá un contacto directo y constante con todas las locaciones mencionadas para la resolución de problemas o situaciones de urgencia.

Registrará sus indecencias y reportará de manera semanal el estatus de la asistencia técnica brindada.

  • Responsable de resolver problemas por los diferentes medios de comunicaciones tales como: correo electrónico, chat y teléfono.
  • SAP, responsable en la escalación y resolución de incidentes de los diferentes módulos.
  • Instalación, configuración y actualización de software y sistemas operativos, de acuerdo con los requerimientos corporativos
  • Reporta las solicitudes de acceso a las aplicaciones a la posición responsable para: Solicitar, Registrar y controlar acceso de usuarios a aplicaciones corporativas
  • Reporta estatus del de los diferentes activos de la empresa de manera mensual a la posición encargada de ellos (SW Y HW).
  • Coordina los servicios de telecomunicaciones a la compañía tal vez como: Telefonía IP, Conmutadores, comunicación móvil.

Estudios:
Ingeniero en Sistemas, Informática o afín Conocimientos básicos:
Experiência mínima de 3 años en puesto similar: Soporte o Servicio al Cliente en "call center & Service Desk"

Conocimientos en:

  • Manejo de Exchange
  • SAP, experiência intermedia en Módulos de FICO (Finance & Controling) SD (ventas), MM (Compras & Materiales) e interfaces como revisión y análisis de IDocs,
  • Active Directory
  • DNS, DHCP, WSUS
  • Servicios y sistemas de la nube (cloud)
  • Office 365. Conocimiento VMware, SAP & Warehouse Managment System (WMS)
  • ITIL
  • Conocimiento de PC& Servidores
  • Mantenimiento Preventivos y correctivos a HW y SW
  • Conocimientos en Redes y VPNs
  • Telefonía fija y conmutadores
  • Base de datos.

Inglés:
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