Helpdesk Coordinator

hace 2 meses


Barcelona, España EBMT A tiempo completo

Description

**Are you looking for a job where you can make a difference and work in a non-profit? Would you like to be a part of an ambitious and international organisation on the cutting edge of science? **Then this position might be right up your alley.**The EBMT is a**
**non-profit medical and scientific organisation**
**which hosts a unique patient registry**
**providing a pool of data to perform studies and assess new trends.**

**Our Mission**

**Save and**
**improve the lives of patients** with blood-related disorders.**YOUR MISSION**
- Provide customer support and database training to all users of the EBMT Registry database.**RESPONSIBILITIES AND TASKS**
- Coordinate and deliver database training sessions, promoting user proficiency and knowledge while promoting improved reporting rates and completeness.
- Respond promptly and professionally to queries from EBMT centres, registries, and researchers, offering in-depth assistance and proactive problem-solving.
- Take ownership of projects, including analysis, follow-up, and reporting of results, while effectively managing workload priorities.
- Adapt to the evolving research environment of stem cell transplantation, staying updated on novel and experimental treatments.
- Ensure adherence to security and data confidentiality procedures in assigning database access and retrieving information.

**Requirements**:

- Native/Advanced level of written and spoken English.
- Advanced degree in any related field.
- 3 years experience in customer service dealing with large databases.
- 2 years experience providing training to customers and preparing training materials.
- Knowledge of CRM systems.
- Ability to communicate effectively with people in a multicultural environment.
- Analytical thinking, Initiative, oriented to detail, strong problem-solving aptitude, focus on internal and external customers´ needs, results-driven, work efficiently under pressure and meet deadlines.

Desirable
- 3 years of experience working on projects, with indicators and goals.
- Familiar with QM systems.
- Familiar with clinical knowledge and medical data (ideally HSC transplant programs and new cell therapies).

What we offer
- ** Be part of a non-profit society where you can make a difference.**:

- ** Work alongside a multicultural and diverse international team.**:

- Hybrid model based at Barcelona EBMT offices 2 days per week and working remotely 3 days.
- Full-time position and indefinite contract (37.5 hours working week).
- Flexible working hours (starting from 8 to 10 am and finishing accordingly).
- 26 days of vacation per year.
- Salary: 26.000€-30.000€ gross/year (depending on previous experience).

Additional benefits (once the probation period is over)
- Private health insurance.
- Monthly supplement to support nursery costs.
- Support in training and professional development.
- Some foreign travel.

Location (Hybrid)

Location


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