Client Service Support Executive
hace 2 semanas
We're the world's leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world.With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what's possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Job DetailsLa división Worldpanel de Kantar está buscando un Client Service Support Executive para unirse a nuestros equipos. Con sede en Barcelona o Madrid, España, esta es una oportunidad increíble para formar parte de nuestra emocionante visión para el futuro - valoramos la curiosidad, el entusiasmo, las mentes creativas y la capacidad de inspirar a los demás
Misión de la Posición
En este rol ayudarás al cliente dando la mejor respuesta o solución a las necesidades del servicio contratado.
Tendrás la oportunidad de trabajar en un entorno agile, con un equipo joven y multidisciplinar, en el que podrás desarrollar tus competencias a través de estas funciones:
RESPONSABILIDADES:
Conocer y comprender al cliente, a su mercado y a su negocio, atendiendo con la mayor prontitud, exactitud y rigurosidad posible las necesidades del servicio contratado.
- Asegurar la satisfacción de los clientes a través del cumplimiento y calidad de los entregables contratados por el Cliente
- Análisis y comprensión de las necesidades para proponer mejor solución operativa acorde a los objetivos del negocio.
- Gestión de las bases de datos según información contratada (nuevas bases, cambios, viabilidades, ).
Requisitos:
- Titulación universitaria en Mkt, ADE, Económicas, Estadística, Matemáticas o similar con interés por la investigación de mercados en FMCG o 12 años en posición similar.
- Dominio del inglés (nível B2 mínimo).
- Dominio nativo del español.
COMPETENCIAS:
- Perfil con capacidad analítica
- Capacidad de organización y planificación
- Habilidades de comunicación y facilita las discusiones de manera constructiva.
- Eres proactivo, optimista y estás dispuesto a involucrarte para lograr las metas y objetivos del equipo / proyecto en el que participes.
- Disfruta buscando activamente formas nuevas y más eficientes de mejorar los procesos, elevar los estándares, reducir los errores y superar las omisiones. Encontrar soluciones efectivas
- Eres altamente colaborativo y adaptable con la capacidad de trabajar de manera efectiva dentro de diferentes entornos culturales y técnicos.
Si estás buscando la oportunidad de aplicar tu conocimiento y experiência para marcar la diferencia, utilizando la inteligencia, la pasión y la creatividad para inspirar nuevas ideas y dar forma al mundo en el que vivimos, únete a nosotros.
Spain
Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale.
And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
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