Client Service Director
hace 2 semanas
Barcelona
Barcelona, Catalonia, ES In VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration.
With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.
Our global family now encompasses over 30, 000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences.
Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology.
We deliver end-to-end solutions that result in revolutionary work.Position Summary:
A Client Services Director with at least 20-years agency experience to head up key brands on an top 10 international client.
The role requires someone with a skill for problem solving and ability to nurture a client services culture that fosters teamwork, innovation, high-quality and a growth mind-set.
This is a critical leadership role for the agency that will help drive our growth strategy for a key international client.
You will be partnering with department leads to deliver world-class communications and solutions on a range of business challenges.The Client Services Director will form close partnerships with the Executive Creative Director, Head of Strategy, Creative Director, and develop proactive and reactive proposals in collaboration with them.
Responsibilities:
a positive senior client relationship on top 10 WPP global client. the strategic direction and tone for major client brands in EMEA. and develop new and organic business opportunities. senior client expectations, increase client satisfaction and engagement.
optimal financial management across all accounts ensuring all work is completed on time, delivered to the clients strategy and budget closely with the client services team to support interpretation of client needs and develop action plans to maintain excellent relations and delivery.
the client services team to grow in capability through guidance and training. tracking and reporting of performance for staff development and uphold team accountability to promote quality of service.input into the development of agency's strategy and promote the agency's purpose, vision and values and strategic objectives the Executive Director to ensure goals and milestones are communicated accurately, on time and achieved accordingly.
strong relationships across all agency disciplines, (other operating countries) and other related businesses.Skills & Experience:
energetic influencer with the ability to build relationships, and act as a trusted advisor to clients. who is comfortable communicating, and motivating employees at all levels within an agency encouraging collaboration and open communication.
a proactive approach that involves other partners and experts in strategic thinking, incorporating their views into plans, and works collaboratively to align strategic priorities.
a clear understanding of the industry trends, economic factors, and market dynamics. teams to deliver with greater efficiency within process requirements.well within a culture of continuous improvement, identifies and implement changes that drive business growth and efficiency across all commercial team processes.
ability to articulate with clarity and conviction experience working across multiple markets particularly Germany, Spain, UK, France and South Africa experience in working in a multi market team setup CPG experience is an advantage to travel when needed Good understanding of written and spoken English.
Our Commitment to Diversity, Equity & Inclusion VMLY&R is an equal opportunity employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability.
We believe in creating a dynamic work environment that values diversity and inclusion and strives to recruit a diverse slate of candidates to help us achieve that goal.
-
Director/A Financiero/A
hace 2 semanas
Barcelona, Barcelona, España Persona Service A tiempo completoEnviar mensaje directo al anunciante de PERSONA SERVICEDesde Persona Service HR ETT S.L, empresa especializada en la selección de personal y en la gestión del empleo, estamos en búsqueda de un/a Director/a Financiero/a, para importante empresa en expansión del sector de prestación de servicios ubicada en Barcelona.Un/a Director/a Financiero/a con...
-
Digital Client Service Director
hace 2 semanas
Barcelona, Barcelona, España GroupM A tiempo completoDescription Position at OpenMind GroupM es la compañía matriz que gestiona las inversiones de medios de WPP. Las agencias de medios de GroupM incluyen a Mindshare, EssenceMediaCom, Wavemaker, Mediterránea y The&Partnership, cada una de ellas con operaciones globales y posiciones líderes en el mercado. Actualmente, buscamos un Digital Client Service...
-
Client Director
hace 2 semanas
Barcelona, Barcelona, España Dentsu Aegis Network A tiempo completoClient Director liderando la estrategia y el negocio de clientes en Iprospect BarcelonaJob Title:Client DirectorJob Description:El equipo de Iprospect Barcelona incorpora un Client Director.Responsabilidades principales: Garantizar la implementación y desarrollo de la estrategia digital del cliente, así como los planes de servicio y negocio anual en línea...
-
Service Director
hace 2 semanas
Barcelona, Barcelona, España Werfen A tiempo completoJob Overview: Post Date March 10, 202 Number WEBWW Job Function Technical Service & Support Location Barcelona Country SpainAbout the Position:Job SummaryThe service director will lead the service business and operations in a highly complex, specialized and diverse environment.The service director will be in charge of agreeing, leading and executing the...
-
Customer Service Director
hace 2 semanas
Barcelona, Barcelona, España SHERMIND PARTNERS A tiempo completoDIRECTOR OF CUSTOMER SERVICEABOUT THE ROLE:WHO YOU ARE:Bilingual - English and Spanish.Bachelor's degree in Business Administration, Communications, or Marketing with at least 7 -10 years of experience or a Master's degree with 5 or more years of experience. Trained in systems / operations like Six Sigma or similar. Proficient with Microsoft Office Suite and...
-
Client Services Director
hace 2 semanas
Barcelona, Barcelona, España Starcom A tiempo completoClient Services Director Barcelona Barcelona, Catalunya, ES Job Description As a Client Services Director , you will have to deliver impeccable service of award-winning strategies and communications ideas. You should be able to efficiently manage an integrated group of professionals in a very synergic way, assuring brilliant basics to the Client while...
-
Client Service Officer
hace 2 semanas
Barcelona, Barcelona, España Deutsche Bank A tiempo completoClient Service Officer (Barcelona/Madrid):Job ID:R0323369Full/Part-Time:Full-timeRegular/Temporary:RegularListed: Location:BarcelonaPosition Overview:Overview [Business/Role Specific Description]The Customer Service Officer is accountable for the day to day support of corporate clients within RTM Corporate Bank and the maintenance of account and products....
-
Global Service Delivery Director
hace 2 semanas
Barcelona, Barcelona, España Unilabs A tiempo completoWe have high ambitions for the 3 coming years and in order to support this future growth, we need to reinforce our Global IT team. Therefore, we are creating a new position and need to recruit a high calibre professional to help make this journey successful.Reporting to the Chief Information Officer (CIO), the Global Service Delivery Director is responsible...
-
Client Services Director
hace 2 semanas
Barcelona, Barcelona, España Starcom A tiempo completoJob Description As a Client Services Director , you will have to deliver impeccable service of award-winning strategies and communications ideas. You should be able to efficiently manage an integrated group of professionals in a very synergic way, assuring brilliant basics to the Client while delivering a continuous degree of incremental sophistication and...
-
Client Service Officer
hace 2 semanas
Barcelona, Barcelona, España Deutsche Bank Ag A tiempo completoClient Service Officer (Barcelona/Madrid)Job ID:R Full/Part-Time: Full-time Regular/Temporary:Regular Listed:Location: Barcelona Position OverviewOverview [Business/Role Specific Description] The Customer Service Officer is accountable for the day to day support of corporate clients within RTM Corporate Bank and the maintenance of account and products. This...
-
Conseiller(E) Service Client
hace 2 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoÊtes-vous une personne empathique et compréhensive, soucieuse de contribuer à une excellente satisfaction client ? Possédez-vous une maîtrise écrite irréprochable du français afin de répondre de la meilleure manière aux demandes des clients par mail et chat? Parfait, alors ce projet et cette compagnie sont faits pour vous Vos responsabilités et...
-
Client Account Director
hace 2 semanas
Barcelona, Barcelona, España zeroG - AI in Aviation A tiempo completoEverseenA global leader in Edge Computer Vision AI and hyper-automation solutions.The Client Account Director will drive delivery of new business to new Clients and incremental business to existing clients, through the delivery of high-level enterprise selling processes and high-quality service levels. You will support and most importantly ensure that large...
-
Client Account Director
hace 2 semanas
Barcelona, Barcelona, España Everseen A tiempo completoEverseenA global leader in Edge Computer Vision AI and hyper-automation solutions.The Client Account Director will drive delivery of new business to new Clients and incremental business to existing clients, through the delivery of high-level enterprise selling processes and high-quality service levels. You will support and most importantly ensure that large...
-
Global Service Delivery Director
hace 2 semanas
Barcelona, Barcelona, España Unilabs A tiempo completo(RF-148) | Global Service Delivery Director Barcelona, Catalonia (RF-148) | Global Service Delivery Director Barcelona Barcelona, Catalonia, ES We have high ambitions for the 3 coming years and in order to support this future growth, we need to reinforce our Global IT team. Therefore, we are creating a new position and need to recruit a high calibre...
-
Estudiante Client Service
hace 2 semanas
Barcelona, Barcelona, España KANTAR A tiempo completoKantar is the world's leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech, fashion, telecoms and...
-
Agent de Service Client
hace 2 semanas
Barcelona, Barcelona, España Treatwell A tiempo completoLes spécialistes du service client sont le point de contact de Treatwell pour les clients et les salons partenaires.En tant qu'expert(e) Treatwell, vous serez à l'aise pour répondre aux questions sur l'utilisation de notre logiciel ou sur les réservations des clients.Vous êtes très efficace, capable de gérer plusieurs tâches à la fois, tout en ayant...
-
Agent Service Client
hace 2 semanas
Barcelona, Barcelona, España Treatwell A tiempo completoLes spécialistes du service client sont le point de contact de Treatwell pour les clients et les salons partenaires.En tant qu'expert(e) Treatwell, vous serez à l'aise pour répondre aux questions sur l'utilisation de notre logiciel ou sur les réservations des clients.Vous êtes très efficace, capable de gérer plusieurs tâches à la fois, tout en ayant...
-
Analyst Client Service
hace 2 semanas
Barcelona, Barcelona, España KANTAR A tiempo completoKantar is the world's leading data, insights and consulting company, and our Worldpanel colleagues are experts in shopper behavior. Offering continuous monitoring, advanced analytics and tailored solutions for our clients, they help turn purchase behavior into a competitive advantage across a wide range of markets including tech, fashion, telecoms and...
-
Director de Clientes
hace 2 semanas
Barcelona, Barcelona, España ORBIDI A tiempo completoSobre nosotros:En ORBIDI buscamos a apasionados por la tecnología y el marketing para unirse a nuestro equipo y ayudar a las pequeñas empresas a crecer y mantenerse competitivas en el mercado.Utilizamos inteligencia artificial, modelos predictivos y tecnologías avanzadas para ayudar a las PYMEs a digitalizarse y mejorar sus resultados. Únete a nuestra...
-
Service Client
hace 2 semanas
Barcelona, Barcelona, España ESL Education A tiempo completoCompany DescriptionESL Education est la première agence européenne de séjours linguistiques à l'étranger.Nous organisons des cours de langues à l'étranger dans le monde entier depuis 1996. Notre présence est internationale, avec plus de 35 bureaux de vente à travers l'Europe.Au-delà des frontières linguistiques, culturelles et géographiques, plus...
