Service Director

hace 2 semanas

Barcelona, Barcelona, España Werfen A tiempo completo

Job Overview:

  • Post Date


 March 10, 202
  • Number
  • WEBWW
  • Job Function
  • Technical Service & Support
  • Location
  • Barcelona
  • Country
  • Spain

About the Position:

Job Summary

The service director will lead the service business and operations in a highly complex, specialized and diverse environment.


The service director will be in charge of agreeing, leading and executing the service vision and strategy, grasping business opportunities, adapting the service organization to the strategic challenges of the knowledge driven economy and achieving operational excellence.

Key Accountabilities

  • Develop and sustain a healthy service business:
  • Great coordination with sales and product management.
  • Commitment and delivery of value from the technicians.
  • Innovate, persuing better efficiency using digital strategies.
  • Define, agree, communicate, and achieve service objectives.
  • Foster definition and implementation of valueadded services.
  • Minimaze Service costs and increase productivity
  • Accountable for the service operations performance in the field.
  • Ensures customer experience, including feedback, recovery of service and preventive actions.
  • Nurture and facilitate adherence to the core values of Werfen Life:
  • Integrity: Respect for people, honesty, and humility.
  • Leadership & Management: Innovation and teamwork.
  • Ensure adoption of Quality and Regulatory policies.
  • Monitors performance of process directly impacting operations: FSE training, part delivery supply, FSE stock definition
Networking/Key relationships

  • Good communication with sales and business lines
  • Good communication with Werfen IT department.
  • Nurture and facilitate strong commitment and leadership within her/his team leaders and technicians.

Minimum Knowledge & Experience required for the position:

  • Former studies: Bachelor related to technical knowledge or industrial organization E.g. Electronics engineering, Industrial Engineering, IT Engineering, Physics, Telecommunications, or equivalent experience.
  • Experience in business analytics and understand business and operations underlying data structure.
  • Language fluency:
  • Fluent English is mandatory both oral & written.
  • Spanish


Management has the discretion of substituting relevant work experience for a degree and /or making exceptions to the years of experience requirement.


Skills & Capabilities:

  • Good leadership and motivational skills.
  • Good communication skills.
  • High degree of autonomy and proactivity.
  • Understands information systems & business flows.
  • Strong analytical skills
  • Must be able to combine flexible and openminded attitude, with the ability to influence and impact in the organization.
  • Oriented both to results and to build meaningful relationships.
  • It's oriented to customer needs.
  • Focuse on eficency
  • Leadership in managing a large workforce.

Travel requirements:
Up to 25% of the time, including international.

People Manager Core Competencies:

Building Talent

Planning and supporting the development of individuals' knowledge, skills, and abilities so that they can fulfill current or future job responsibilities more effectively.


Customer Focus

Ensuring that the internal or external customer's perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities; crafting and implementing service practices that meet customers' and own organization's needs; promoting and operationalizing customer service as a value.


Decision Making

Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.


Driving for Results

Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.


Driving Innovation

Creating an environment (culture) that inspires people to generate novel solutions with measurable value for existing and potential customers (internal or external); encouraging experimentation with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.


Emotional Intelligence Essentials

Establishing and sustaining trusting relationships by accurately perceiving and interpreting own and others' emotions and behavior; leveraging insights to effectively manage own responses so that one's behavior matches one's values and delivers intended results.


People Manager Accountabilities:
Effectively carries out the expectations of Werfen People Managers as defined in Werfen's Role

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