Technical Support With German
hace 1 semana
Your Responsibilities:
Customer Assistance : Handle incoming user requests via phone and email.
Log call details into the case management system and provide responses and resolutions within SLA.
Technical Problem-Solving :
Address and resolve requests that require advanced technical knowledge
Product Support :
Assist with technical inquiries and manage incidents related to car electrical chargers
Ticket Management :
Progress and close service requests to a satisfactory conclusion within the call management system
Proactive Communication :
Keep customers updated on the status and progress of their issues
Query Monitoring :
Monitor and progress all open queries in the queue
Escalation Handling :
Escalate potential service issues to the appropriate level when necessary
SLA Compliance :
Ensure all work meets the contractual service level agreements
Additional Tasks :
Respond to any reasonable tasks assigned by the manager
Customer Satisfaction :
Strive to achieve high levels of customer satisfaction
What Were Looking For:
Language Skills :
Native-level German and at least B2-level English
Tech-Savvy :
Comfortable with various operating systems and software applications
Problem Solver :
Strong troubleshooting skills and a logical approach to solving issues
Excellent Communicator :
Clear and effective communication skills
Customer Focused :
Dedicated to providing top-notch customer service
Team Player :
Ability to work well in a collaborative environment
Experience :
Previous experience in a technical support or customer service role is a plus.
Join us and be part of a team that values your contributions and helps you grow professionally.
Apply today
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