Technical Support With German

hace 1 semana


Barcelona, Barcelona, España Espabila A tiempo completo
Technical Support - IT Service Desk Are you German speaker? Passionate about helping others and solving technical problems?Join our team as a Technical Support Specialist and make a real impact

Your Responsibilities:
Customer Assistance : Handle incoming user requests via phone and email.
Log call details into the case management system and provide responses and resolutions within SLA.

Technical Problem-Solving :
Address and resolve requests that require advanced technical knowledge

Product Support :
Assist with technical inquiries and manage incidents related to car electrical chargers

Ticket Management :
Progress and close service requests to a satisfactory conclusion within the call management system

Proactive Communication :
Keep customers updated on the status and progress of their issues

Query Monitoring :
Monitor and progress all open queries in the queue

Escalation Handling :
Escalate potential service issues to the appropriate level when necessary

SLA Compliance :
Ensure all work meets the contractual service level agreements

Additional Tasks :
Respond to any reasonable tasks assigned by the manager

Customer Satisfaction :
Strive to achieve high levels of customer satisfaction

What Were Looking For:

Language Skills :
Native-level German and at least B2-level English

Tech-Savvy :
Comfortable with various operating systems and software applications

Problem Solver :
Strong troubleshooting skills and a logical approach to solving issues

Excellent Communicator :
Clear and effective communication skills

Customer Focused :
Dedicated to providing top-notch customer service

Team Player :
Ability to work well in a collaborative environment

Experience :
Previous experience in a technical support or customer service role is a plus.
Join us and be part of a team that values your contributions and helps you grow professionally.
Apply today

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