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Technical Customer Support with German
hace 2 semanas
About the company:
Dexcom is a US company that develops measuring glucose sensors for diabetes patients.
Position:
German Technical Costumer Support
We are about Technical Support, which means that the person spoken to has the device at home and the person spoken to, will solve the problem.
About the product:
Basically, we are talking about the main product, G6. This is a small sensor that is attached to the lower abdomen.
It measures glucose levels every 5 minutes and sends them to the receiving device, which is usually a cell phone, and sends alerts when levels are too high to the patient.
The idea is to warn the patient before they start to feel bad.Tasks:
- Taking calls for customer questions, product issues and technical difficulties related to mobile apps, cloud software and associated hardware.
- Dispatching replacement parts
- Updating patient accounts via computerized systems
- Ensuring customer satisfaction
- Documenting and analyzing patient and product information
Requisitos
- Starting date:
- Documents: Passport, NAF, NIE, bank account, Register in Agencia tributaria
- Salary: 1767,85€ gross/month €/brut year)+ 2500€ INCENTIVE BONUS BY YEAR
¿Qué ofrecemos?
- Monday to Sunday: shift 10:30 19:00,
- Schedule plan at least one month in advance, weekends not always selfselectable
- 3 weeks paid training
- Contract: indefine with 1 months trial periodt,...)
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