Customer Support Advisor With German

hace 2 semanas


Barcelona, Barcelona, España Cpm International Telebusiness S.L. A tiempo completo
Our ClientVia is using technology to revolutionize transportation on a global scale.

By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole.

With ambitious goals set in motion, we are committed to creating a more sustainable and efficient future for transportation worldwide.

As we continue to expand in Europe, we are looking for Customer Support Advisors to join our team You will work with our Operations team to build and operate our outstanding on-demand services.

You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first-hand.

We Care:
You're passionate about giving a great customer experience and about our mission to enable accessibility to mobility and reduce the world's carbon footprint

We ́re Curious:
You're autonomous and proactive, with a "can-do" attitude that strives to resolve customer issues efficiently and in real time

We Achieve Together:

You strive to support the operation's overall performance, by providing feedback and insight into the key areas that drive a poor customer experience.

What you'll be doing?Ensure the smooth daily operation of our services by handling contacts over the telephone and by email.

Care for customer satisfaction, making sure that you are going the extra mile with each and every contact.

Make sure that our drivers and passengers feel supported in all matters, ensuring a timely response to assist with any of their questions or concerns.

Strive for first contact resolution to resolve driver and passenger queries efficiently and satisfactorily.
Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
Demonstrate a full understanding of Via and brand values.
Requirements
What skills & experience you'll bring to us?Fluent level of both written & spoken German.
Able to communicate clearly and effectively in written and spoken English.
Experience in the customer service industry and ideally in a Contact Centre environment.
Be patient and empathic as you'll be supporting a paratransit service.
Autonomous and fast learner to provide effective support and to be proactive, with a "can-do" attitude.
Solution oriented to provide the correct and best outcome for the customer.

Be passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.

Well organized and able to prioritize the workload with the ability to work under pressure, and to calm even in stressful situations.

Offer
What do we offer?Starting date: 1st of July 2024.

Contract:
Permanent (1-month probation)

Salary:
25.000€ gross per year

Working hours:
Full Time (39 hours per week) - rotating schedule Monday - Sunday to 7 am to 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed)

Work Model:
Hybrid working model.

Fully Paid Training that optimally prepares you for your job - 4 weeks duration (office-based).24 holiday days per year on a full-time basis.

Best-in-class people engagement activities and programs.

Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up for Discounted Private Health Insurance.

Referral Program:
Refer a Friend and get a Referral bonus.
Access to specialised LinkedIn training courses.

Location:
Barcelona, Spain.

Conocimientos:
Empathy, High Communicational And Organizational Skills, Problem-Solving And Interpersonal Abilities

  • Barcelona, Barcelona, España Talingual A tiempo completo

    German speaking Technical Support Advisor We are very excited to announce an exciting new role for our client in Spain. If you are a sales professional with fluent in German and have a passion for digital marketing then we are looking for you This position will be for our client – a global outsourcing partner - and is based in their offices in the...


  • Barcelona, Barcelona, España CPM INTERNATIONAL TELEBUSINESS S.L. A tiempo completo

    Our ClientVia is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...


  • Barcelona, Barcelona, España Espabila A tiempo completo

    Technical Support - IT Service DeskAre you fluent in German? Do you enjoy assisting others and solving tech issues? Come onboard as a Technical Support Specialist and have a meaningful impact on our team.Responsibilities:Customer Assistance: Manage user queries via phone and email, log details, and provide solutions within SLA.Technical Troubleshooting:...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    Customer Support Representative with French, Italian or German page is loaded Customer Support Representative with French, Italian or German Apply locations Barcelona time type Full time posted on Posted 2 Days Ago job requisition id R18861 Job Title Customer Support Representative with French, Italian or GermanMaintain and Improve Amadeus' state-of-the-art...


  • Barcelona, Barcelona, España Talingual A tiempo completo

    German speaking Customer Support Advisor Schedule: (rotative): between 09.00 and 18.00, from Monday to Sunday (2 free days per week). Work from office in BarcelonaRelocation:TBCOverview of the company: Our client is a worldwide leader in customer experience management and contact centre business process outsourcing. Their company employs around people...

  • German Customer Support

    hace 2 semanas


    Barcelona, Barcelona, España BCN3D A tiempo completo

    _BCN3D Technologies_, placed in Gavà (Barcelona), is looking for a Customer Service Assistant to join our team.- WHAT DO WE DO?_At BCN3D we design, manufacture and sell top-quality desktop-sized FFF 3D printers worldwide. We aim to help innovators and creative minds to change the world, providing them with the best possible experience to materialize their...


  • Barcelona, Barcelona, España Newco Communications A tiempo completo

    German Customer Service Advisor (Evening-Nigh shift) Barcelona, Spain (hybrid) Employee Customer Service Calling all Customer Service Representatives We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going beyond...


  • Barcelona, Barcelona, España Newco Communications A tiempo completo

    German Customer Service Advisor (Evening-Nigh shift) Barcelona, Spain (hybrid) Employee Customer Service Calling all Customer Service Representatives We are searching for exceptional individuals who can be the friendly voice on the other end of the line, ensuring that our customers receive exceptional care. At our company, we pride ourselves on going...

  • German Customer Support

    hace 2 semanas


    Barcelona, Barcelona, España Between A tiempo completo

    At BETWEEN, we invest in the best talent within the technology sector. We engage in a wide variety of cutting-edge projects, working with the latest technologies. Currently, at BETWEEN, we have a team of over 800 people. We work in areas such as BI, IoT, Big Data, and R&D. In the Operations area, we implement projects related to Service Desk, IT...

  • Customer Support Advisor

    hace 2 semanas


    Barcelona, Barcelona, España CPM A tiempo completo

    Join Our Team - Customer Support Advisor Opportunity at CPM International Via is leveraging technology to revolutionize transportation globally. With ambitions ranging from facilitating individual commutes to decreasing the world's environmental impact on a grand scale, the vision is massive. In Flanders, Belgium, Via will be introducing a micro-mobility...

  • Customer Support Advisor

    hace 2 semanas


    Barcelona, Barcelona, España Cpm International A tiempo completo

    Our Client Via is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...


  • Barcelona, Barcelona, España Espabila A tiempo completo

    Technical Support - IT Service Desk Are you German speaker? Passionate about helping others and solving technical problems?Join our team as a Technical Support Specialist and make a real impactYour Responsibilities: Customer Assistance : Handle incoming user requests via phone and email.Log call details into the case management system and provide responses...

  • Customer Support Advisor

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientVia is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...

  • Technical Support Advisor

    hace 2 semanas


    Barcelona, Barcelona, España Expatgenius A tiempo completo

    Technical Support Advisor (German-speaking) - Tech Industry Spain » Barcelona Posted Job description:DescriptionIn this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems...

  • German Customer Support

    hace 2 semanas


    Barcelona, Barcelona, España Between Technology, S.L. A tiempo completo

    [ENG] Do you know where to find the human team and the treatment you deserve, participating in projects that stimulate you? You can find good projects in many places, but at BETWEEN Technology you can also have the humane treatment that you have always looked for. Join our teamAt BETWEEN, we invest in the best talent within the technology sector. We engage...

  • Technical Support Advisor

    hace 2 semanas


    Barcelona, Barcelona, España Concentrix A tiempo completo

    In this role, you ́ll work across the different support functions defining the end-to-end activity leading to the right customer solution. This position is onsite in our beautifully renovated facility in Barcelona and provides service support and resolution of routine problems regarding client's products and/or services. Reimagine your career Are you...


  • Barcelona, Barcelona, España Adecco A tiempo completo

    About the company: Dexcom is a US company that develops measuring glucose sensors for diabetes patients.Position: German Technical Costumer SupportWe are about Technical Support, which means that the person spoken to has the device at home and the person spoken to, will solve the problem.About the product: Basically, we are talking about the main product,...


  • Barcelona, Barcelona, España Kennametal, Inc. A tiempo completo

    Customer Service Representative with GermanAs a Customer Service Representative (CSR), you will be responsible within the Metalcutting Demand Generation Team for the support of new/existing customers. The scope of your role will include all services focused on customer care and improving customer loyalty in the long term. The customer experience incorporates...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Are you a German teacher? We're seeking an exceptional individual to join us in the role of Technical Support AdvisorAbout Us:At our core, we excel in curating unparalleled customer experiences designed to elevate brands on a global scale. Leveraging deep insights and cutting-edge technology, we craft seamless, integrated journeys that exceed expectations...

  • Customer Support Advisor

    hace 2 semanas


    Barcelona, Barcelona, España CPM International A tiempo completo

    Our ClientVia is using technology to revolutionize transportation on a global scale. By leveraging cutting-edge innovations, we are dedicated to transforming not only a single individual's daily commute but also making a significant impact on reducing the environmental footprint of humanity as a whole. With ambitious goals set in motion, we are committed to...