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Technical Support with German

hace 3 meses

Barcelona, Barcelona, España Espabila A tiempo completo
Technical Support - IT Service Desk

Are you fluent in German? Do you enjoy assisting others and solving tech issues? Come onboard as a Technical Support Specialist and have a meaningful impact on our team.

Responsibilities:
  • Customer Assistance: Manage user queries via phone and email, log details, and provide solutions within SLA.
  • Technical Troubleshooting: Resolve complex technical issues.
  • Product Support: Aid with inquiries and incidents involving car electrical chargers.
  • Ticket Management: Handle service requests efficiently.
  • Proactive Communication: Keep customers informed about issue status.
  • Query Monitoring: Track and progress all open queries.
  • Escalation Handling: Escalate issues as needed.
  • SLA Compliance: Ensure work meets service level agreements.
  • Additional Tasks: Assist with assigned duties.
  • Customer Satisfaction: Aim for high customer satisfaction.
Requirements:
  • Language Skills: Fluent in German, B2-level English.
  • Tech-Savvy: Proficient with various systems and applications.
  • Problem Solver: Strong troubleshooting skills.
  • Excellent Communicator: Effective communication abilities.
  • Customer Focused: Committed to exceptional service.
  • Team Player: Collaborative work approach.
  • Experience: Previous tech support or customer service experience preferred.

Join our team where your efforts are valued and growth is encouraged. Apply today and seize this opportunity.


Relocation assistance available