Service Coordinator BeNeLux, Dutch
hace 7 días
Donaldson is dedicated to solving the most challenging filtration issues worldwide. Together, we create amazing things. As a well-established technology and innovation pioneer, we are constantly adapting to fulfill the filtration requirements of our ever-changing world. Join a community focused on teamwork, creativity, and impactful contributions at work and within communities.
We are looking for a Service Coordinator for the BeNeLux region, accountable for coordinating and optimizing all current Compressed Air, Process Filtration, and Industrial Solutions customers in the provision and delivery of Aftermarket products and services.
Key Responsibilities:
- Coordinate service engineers to maximize existing service customers in providing Aftermarket products and services in the BeNeLux region
- Process, monitor, and follow-up on customers' orders and maintenance agreements
- Plan new and renewed contracts, acting as the main liaison between available parts, customer appointments, and technician schedules
- Contribute to the growth of the Service business to meet regional targets
- Maximize technician's working hours and monitor work efficiency
- Handle invoice creation, adjustments, and material return activities
- Coordinate internally with different departments like sales, logistics, finance, and production to keep everyone informed about customer activities
Your profile:
- Higher education or equivalent experience
- Minimum of 2 years' experience in administration, customer service, or logistics
- Excellent computer skills
- Strong communication and administrative skills, quick learner, and team player
- Flexibility, multitasking abilities, and time management skills
- Proficiency in Dutch and English. Knowledge of French is a plus
What we offer:
- Permanent employment contract
- International work environment with internal advancement opportunities
- Flexible work schedule
- Hybrid work model (3 days remote work per week)
- Shuttle service from Plaza España (Barcelona city) to our office (Terrassa)
- Competitive compensation package (including meal allowance & telework expenses)
- In-person onboarding process for one month
- Social benefits available after one year (including health and life insurance, and pension plan)
- Free coffee & fruit during office hours, as well as Spanish lessons outside of work hours
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