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Service Supervisor with Dutch
hace 4 meses
.
Key Languages:
- Native-level of Dutch
- Full professional level of English
- French is a plus
Main Responsibilities:
- Lead and optimize the coordination of service engineers, ensuring the highest level of service for our Aftermarket products and services across the BeNeLux region
- Oversee and enhance the processing, monitoring, and follow-up of customer purchase orders and maintenance agreements
- Strategically plan new and renewed contracts, serving as the key liaison between parts availability, customer appointments, and technician schedules
- Drive growth by contributing to the development of the Service business and achieving regional targets
- Maximize efficiency by optimizing technician chargeable hours and monitoring overall working time utilization
- Streamline invoicing by managing invoice creation, making necessary corrections, and overseeing material return activities
- Collaborate seamlessly with sales, logistics, finance, and production departments to ensure all stakeholders are informed of customer activities and needs
Core Skills/experience:
- Bachelor's degree or equivalent experience
- Minimum of 2 years experience in administration, customer service, or logistics
- Sophisticated computer skills
- Exceptional communication and administrative abilities, quick to learn, and a collaborative team member
- Flexible with strong multitasking and time management skills
What's on offer:
- Permanent contract
- Flexible schedule
- Hybrid working policy
- Health and life insurance
- Pension plan
- Daily shuttle from Pl España (BCN) to office (Terrassa)
- Social benefits after 1 year
- Multicultural environment with growth opportunities
Our recruitment process?:
- Step 1: Interview with our Recruiter to get to know you better
- Step 2: Video call with client's HR
