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Account Customer Success Manager
hace 3 meses
Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
We're changing the nature of work.Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks.
And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Job Description:
Your Career
Your Impact
Account Management
- Key account ownership and relationship management for Palo Alto Networks' largest customers
- Operate as primary point of contact for multiple product lines supporting the customer journey
- Operating crossfunctionally with clients, end user through Csuite, and internal partners across product lines
- Cloud, DevSecOps, Network, and AI security
Customer Impact:
- Own customer planning, deployment, adoption, accountlevel reviews, and escalations
- Builds and manages the customized product delivery to the customer's tech environment
- Understands Customer Security Priorities and is able to translate it to Success Plans
Partnership:
- Partner with Sales team to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
- Partner with Post-Sales teams as Professional Services, Customer Success & Support.
- Engage and coordinate customer delivery across Palo Alto Networks team members including engineering and professional services
Qualifications:
Your Experience
- 8+ years of professional experience in a customerfacing role, managing hightouch, high visibility postsales engagements
- Specialization in software product and service delivery to strategic customers with an expertise in 1+ of the following areas:
- Cloud Security
- DevSecOps
- Network Security
- Security Operations
- Proven results working as a trusted advisor to drive business value for customers, including the ability to interact with Csuite through client teams at various levels of technical and nontechnical depth
- Expertise in customer guidance throughout their Journey focusing on Value Realization in addition managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- Thrive in a matrixed, team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity
- Bonus: Clientfocused program management
- Bonus: Skilled in customer success software (i.e. Gainsight, Salesforce, Smartsheet, Clarizen, Jira)
- Travel: Open to occasional travel according to the need for strategic customer engagement and onsites. Potential for 1015%.
- Preference to have French or German Speakers alongside English.
The Team
Our Customer Success team is crucial to our success and mission. As part of this team, you'll be responsible for some of our most strategic customers in the EMEA region. You'll be enabling, guiding and consulting customers through their deployment and adoption journey. Working across all levels within your customers organisations and partnering cross functionally within PANW.
You'll be ensuring that your customers are successful with our products and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo
It's simple:
we can't accomplish our mission without diverse teams innovating, together.
All your information will be kept confidential according to EEO guidelines.
