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Customer Support Especialist
hace 3 meses
Somos AvaiBook una de las empresas del ecosistema idealista
Desde 2010 nos dedicamos a desarrollar y comercializar un vacational rental software, un SaaS donde nuestros clientes pueden tener el control de su negocio vacacional y configurar herramientas para automatizar procesos del día a día.
Somos una empresa de referencia en España, Italia y Portugal y trabajamos de manera directa con , Airbnb, VRBO, Google.
Ofrecemos una herramienta potente y segura, para que los gestores de alquiler turístico puedan dedicar tiempo a otras necesidades de sus negocios.
El equipo está compuesto por más de 65 personas, divididas en 5 departamentos: Técnico, Financiero, Customer Success, Marketing y ventas y People.
Trabajamos en que los equipos dispongan de una visión de negocio y visión transversal que les permita planificar a corto (mes a mes) y medio plazo (semestral).
Somos exigentes con el nivel de productividad y aporte a la empresa, necesitamos personas que quieran aportar con ideas frescas y rompedoras.
Como decía Albert Einstein, Si buscas resultados distintos, no hagas siempre lo mismo :). Por ello, los nuevos integrantes del equipo deben tener recursos para priorizar bien las tareas, adaptarse con entusiasmo al cambio y tener un compromiso con el negocio.
Tareas
Esta vacante para cubrir una baja temporaria, con el contrato de 5 meses.
Buscamos un Account Manager que nos ayude a retener y fidelizar a los clientes, así como a potenciar el negocio de los clientes incrementando sus ingresos y facturación con nosotros.
Valoramos desde el principio:
Empatía inteligente, capacidad de ponerse en la piel del otro, pero sin llegar a olvidar nuestro objetivo.
Capacidad de convencer y atraer desde la transparencia y la honestidad. Comunicarse con pasión.
Capacidad para comunicarse de forma asertiva con diferentes perfiles de la empresa (CEO, técnicos, ATT de clientes, marketing...)
Creativo, con capacidad de análisis y pensamiento estratégico, que le permita estudiar el mercado y proponer puntos de mejora.
Requisitos
Eres el candidato ideal si:
Tienes dominio del español (el portugués es un plus).
Valorable conocimientos de Intercom y Hubspot.
Tener dominio ofreciendo soporte técnico a los clientes para resolver problemas y dudas relacionadas con el software.
Empatiza con el cliente para detectar posibles causas y necesidades que pudieran generar conflicto en los clientes y proponer soluciones para prevenir y mejorar estas situaciones.
Ser capaz de realizar seguimiento de los casos asignados, ayudar en el desarrollo de las cuentas de los clientes, asesorar y acompañar al cliente en el uso del software.
Tienes skills para fidelizar y retener clientes, logrando la mayor satisfacción y experiencia del cliente.Beneficios
Ofrecemos:
23 días de vacaciones laborales + 24 y 31 dic si son laborales
Trabajo 100% remoto o híbrido flexible según si vives en Zaragoza.
Salario de 18k + 2k bonus brutos/año
Contrato indefinido
Te facilitamos el portátil
2 fiestas al año: Fiesta de Verano y fiesta de Navidad.
Jornada reducida en Agosto.
Motivación y ganas de haceros crecer personal y profesionalmente
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