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Account Support Specialist

hace 2 meses


Zaragoza, Zaragoza, España Elsevier A tiempo completo

About the Role

We are seeking a highly organized and analytical Contracting and Sales Support Coordinator to join our team at Elsevier. As a key member of our Academic & Government team, you will be responsible for executing contracting and sales support processes for both new, transactional, and renewal sales, as well as responding to customer queries regarding all processes.

Responsibilities

  • Collaborate with cross-functional stakeholders, including Contracts Managers, Legal Counsels, Business Controllers, and Collections, to ensure end-to-end processes are executed efficiently and effectively for both Elsevier and the customer.
  • Participate in the development and fulfillment of contract requirements in the purchase or sale/delivery of Elsevier products.
  • Evaluate contract compliance and advise others on contractual rights and obligations, including facilitating amendments to contract terms or extensions.
  • Assist in the preparation of bids or requests for proposals (RFPs), including specifications and requirements, negotiating contract terms, and participating in the determination of acceptable bids.
  • Serve as the main contact for the customer, including queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms.
  • Provide information to customers regarding validation of purchase history, solution access deactivation, usage statistics, and Elsevier pricing models.
  • Coordinate large complex deal alignment and efforts to facilitate discussions across various internal stakeholders, delivering proposals and agreements that are compliant with our policies and capture the customers' requirements.
  • Process and invoice on time according to the defined targets of your team's assigned territories.
  • Engage stakeholders, leadership, and cross-functional support to progress business in a meaningful and efficient manner, including participating in projects and continuous improvement efforts.

About Our Team

Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover, and advance knowledge. We do this by turning scientific discoveries into peer-reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content, and measuring the quality and impact of research - turning insights into outcomes.