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Booking Agent
hace 1 semana
Description:
Impress was founded with the mission to combine oral health and aesthetic goals together with a medically minded, customer-focused approach that leaves you smiling.
We invest in making the customer experience accessible and easy, with our award-winning in-person clinics, commitment to finding customers affordable options for payment, and investments in the latest technology to keep clients connected with us online and in person.
We are looking for an enthusiastic Spanish speaker to work as a Booking Agent.
You will be an important part of a hard-working, fast-growing team, that works to improve people's health, confidence, and smiles.
Are you ready for the challenge?_ What will you be doing_
- Make calls, book and confirm appointments, respond to Dental Monitoring and follow up with patients.
- Coordinate incoming calls and requirements of new or existing customers giving support and help.
- Greet customers, explain our product, and guide customers through deadlines and expectations in the clinic, help clients complete documentation if necessary.
- Maintain customer relationships and coordinate nonmedical questions.
- Work with your teammates to create a positive, highenergy atmosphere.
Requirements:
_ What are we looking for? _
- A very high level of Spanish (minimum C2) with exceptional grammar and spelling skills
- A high level of English (both spoken and written)
- A genuine passion for delivering outstanding customer service
- You are recognized for your team spirit, your proactivity, and your interpersonal and writing skills
- Proven experience in a telesales environment engaging with leads over the phone is a big plus
- Previous booking experience a plus
Benefits:
_ What do we offer? _
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Start date: 28 November 2023
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Contract:Indefinido (1-month probation period)
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Schedule:Full-time / 39 hours per week
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Work Schedule: (5 days per week)
Monday to Friday rotating between: 9am - 8pm / Saturday & Sunday: 9am to 6pm (2 weekends off per month)
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Salary:€17,000.00 per year
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Benefits:€1000 bonus based on KPIs
- 24 holidays per year
- A dynamic international team of young professionals with lots of passion and a clear vision in a fastgrowing startup.
- Collaborative work environment and positive culture.
- Opportunities to grow within a fastpaced, innovative company and real startup experience.
- Central location in Barcelona with excellent transport links
- Officebased position (Sagrera area, Barcelona)
If you want to know more, then we are ready to meet you.
Who we are
At CPM, we create and deliver insight into sales, marketing, and customer experience strategies, wherever and whenever our clients, customers, and shoppers can be influenced.
We're People People
We understand what makes people tick.
We also know that talented people, expertly trained and happy at work, do brilliant work for our clients every day.
**_ CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status_-
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