Hotel Booking Agent for the UK Market

hace 2 semanas

Barcelona, Barcelona, España CPM International A tiempo completo
Our Client

Travelodge is a well-known, established British hotel brand that offers more than 590 locations across the UK, Ireland, and Spain.

They have over 40,000 guest bedrooms, serve more than 3 million cooked breakfasts per year, and are constantly improving their customer experience by providing quality facilities in essential locations.

We are looking for extraordinary people with outstanding sales skills to join our high-energy booking team

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.

We ́re Curious: Proactive approach to problem-solving and a "can do" attitude.

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.

What you will be doing?
  • Handling inbound calls, consisting of booking requests, cancellations, amendments, and customer enquiries
  • Identifying sales opportunities in every call by understanding our customers' needs
  • Influencing and persuading customers to make reservations now, not think about it, and call back later
  • Upselling rooms and cross-selling extras, such as breakfast and Wi-Fi, to increase revenue
  • Working within talk-time targets to deliver minimum calls per hour
  • Constantly improving product knowledge to deliver the highest quality of information to our customers
  • Dealing with general customer enquiries quickly and efficiently, always trying to spot sales opportunities

Requirements

What skills & experience you will bring to us?
  • Be fluent in English and Spanish.
  • Strong interpersonal skills with excellent verbal communication skills
  • Previous call centre, customer service, or other customer-facing experience preferred but not essential
  • Ability to deal professionally with challenging calls and difficult situations
  • Excellent ability to listen and ask appropriate questions to ascertain customer needs
  • Sales experience would be a plus but not required
  • High level of motivation with a drive to meet and exceed targets
  • A strong work ethic and team spirit
  • Enthusiasm and a positive attitude
  • Basic computer skills and accurate data capture skills

Benefits

What do we offer?
  • Start date: 1 of July
  • Contract: Temporary (3-month contract with 1-month of probation period)
  • Full-time: (39 hours/week)
  • Working days/Hours: Rotative schedule from Monday to Sunday between 3:00 pm to 11:30 pm (rotative weekends, two weekends off per month guaranteed)
  • Salary: €17,537.76 gross / year
  • Bonus: Weekly bonus up to €80 per week based on targets
  • Holidays: 2 day accrued per month
  • Paid bank holidays + 1 extra day in lieu
  • Extra pay for Sundays and night hours
  • Hybrid: Working from the office 3 times per month, for training and client meetings / the rest WFH
  • Training: 1 week from the office / Monday to Friday from 9:00 am to 6:00 pm
  • Office location: Barcelona (La Sagrera)
Other Benefits:
  • Best-in-class people engagement activities and programs
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
  • Employee Assistance Program - Free, confidential, and impartial guidance and support
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
  • Option to sign-up for Discounted Private Health Insurance

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the start of their journey within CPM.

#wecare #wearecurious #weachievetogether

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