Technical Account Manager
hace 2 semanas
About the Role:
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem solving skills.
What You'll Do:
- Serve as a technical contact and augment our customer support teams
- Participate with onboarding process
- Perform quarterly health checks and business reviews
- Participate in TAM oncall rotation helping answer customer inquiries and case escalation requests.
- Escalate customer issues to management when appropriate.
- Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
- Leverage knowledge content and systems to obtain product expertise
- Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Drive support cases to ensure issues are being resolved in a timely manner.
What You'll Need:
- Bachelor's Degree or equivalent experience
- Fluency in Spanish/Itali
- Experience working with Windows Operating Systems
- Knowledge of enterprise web technologies, security and cuttingedge infrastructures
- Excellent customer service skills and ability to quickly establish technical credibility with customers
- Excellent communication skills, written and verbal
- Proven problemsolving skills
- Collaborative attitude
- Commitment to customer success
Preferred Qualifications:
- Bachelor's Degree in related field 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization
LI-EV1
LI-GT1
LI-Remote
Benefits of Working at CrowdStrike:
- Remotefirst culture
- Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
- Competitive vacation and flexible working arrangements
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Access to CrowdStrike University, LinkedIn Learning and Jhanna
- Offices with stocked kitchens when you need to fuel innovation and collaboration
- Birthday timeoff in your local country
- Work with people who are passionate in our mission and Great Place to Work certified across the globe
- We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation generating the best possible outcomes for our customers and the communities they serve.
, for further assistance.
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