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Customer Service Portugal

hace 4 meses

Barcelona, Barcelona, España EssilorLuxottica A tiempo completo

Customer Service Portugal (Barcelona based)

Fecha: 17 jun. 2024

Ubicación:

Barcelona, ES

QUIENES SOMOS

Somos EssilorLuxottica, líder mundial en diseño, fabricación y distribución de lentes oftálmicas, monturas y gafas de sol. Nuestra empresa reúne la experiencia complementaria de dos pioneros de la industria, uno en tecnologías avanzadas de lentes y el otro en la artesanía de monturas icónicas, para juntos crear un negocio integrado verticalmente que está en una posición única para abordar las necesidades de visión en evolución del mundo y la demanda global de un creciente industria de las gafas.

Con más de empleados dedicados en 150 países que impulsan nuestras marcas icónicas, nuestra gente es creativa, emprendedora y celebrada por sus perspectivas e individualidades únicas. Comprometidos con la visión, permitimos que las personas "vean más y sean más" gracias a nuestros diseños innovadores y tecnologías aplicadas a las lentes, calidad excepcional y métodos de procesamiento de vanguardia. Todos los días impactamos las vidas de millones al cambiar la forma en que las personas ven el mundo

MISIÓN

Asegurar y gestionar la atención al cliente según los estándares cualitativos y cuantitativos de la Atención al Cliente marcados por la compañía.

PRINCIPALES RESPONSABILIDADES:

  • Recepción de llamadas para gestionar pedidos y/o incidencias
  • Resolverá incidencias específicas, facilitando la información solicitada por los clientes telefónicamente y/o telemáticamente, actuando como fuente de información y ayuda al cliente, asegurando que se cumplen las políticas de servicio al cliente establecidas por la compañía
  • Emisión de llamadas a clientes (no ventas)
  • Realizará las tareas administrativas referentes a la gestión de incidencias y/o consultas recibidas.
  • Comunicación interna con otras áreas de la empresa

COMPETENCIAS REQUERIDAS

  • Excelentes habilidades comunicativas
  • Orientado a resultados
  • Orientado al cliente
  • Fuerte en asertividad y empatía
  • Actitud positiva
  • Trabajo en equipo
  • Altos niveles de humildad, integridad y ética
  • Capacidad de resolución de problemas

PERFIL DEL CANDIDATO:

  • Valorable conocimiento de SAP
  • Dominio de Excel y Power Point
  • Mínimo 1 año de experiencia en servicios de atención al cliente
  • Valorable experiencia en sector óptico

LANGUAGES:

Portugués

Español