Customer Support Coordinator

hace 1 semana


Paterna, Valencia, España Preference A tiempo completo
En Preference, buscamos un/a profesional apasionado/a y experimentado/a para liderar nuestro equipo en expansión de servicio al cliente.

Como coordinador/a, serás responsable de supervisar las operaciones diarias del equipo, asegurando que se cumplan los estándares de servicio y se proporcione una experiência excepcional a nuestros clientes.


Funciones principales:

  • Supervisar el equipo de servicio al cliente, incluyendo la planificación y asignación de tareas.
  • Monitorear el rendimiento del equipo y proporcionar retroalimentación constructiva.
  • Resolver problemas de clientes complejos y manejar quejas para garantizar su satisfacción.
  • Capacitar y desarrollar a los miembros del equipo en habilidades de atención al cliente y conocimientos del producto.
  • Implementar estrategias para mejorar la calidad del servicio, la eficiencia y la satisfacción del cliente.
  • Colaborar con otros departamentos para integrar el servicio al cliente con otras actividades empresariales.
  • Preparar informes sobre el desempeño del equipo, metas alcanzadas y áreas de mejora.

Requisitos:

  • Experiência de al menos 5 años en roles de liderazgo o supervisión en servicio al cliente.
  • Habilidades excepcionales de comunicación y resolución de problemas.
  • Capacidad para trabajar bajo presión y manejar múltiples tareas simultáneamente.
  • Fuerte orientación al cliente y habilidad para motivar al equipo.
  • Experiência trabajando con herramientas de CRM y software de gestión de tickets.
  • Excelente dominio del inglés.
Se valorará muy positivamente tener formación en Ingeniería Industrial, Arquitectura, o similar

Beneficios:

  • Salario (entre 31k y 34k en función de la experiência aportada) y paquete de beneficios.
  • Oportunidades de desarrollo profesional y capacitación continua.
  • Trabajo presencial con posibilidad de híbrido
  • Horario de 8h a 17h


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