![Preference](https://media.trabajo.org/img/noimg.jpg)
Customer Support
hace 1 semana
Preference.
Su principal objetivo es asegurar la satisfacción y fidelidad de los clientes, al proporcionarles asistencia técnica y resolver sus consultas o problemas de manera efectiva y oportuna.
Esta posición implica una comunicación clara y amigable con los clientes, así como la capacidad de comprender y solucionar problemas técnicos relacionados con nuestro software.
Nuestro crecimiento exponencial en clientes nos lleva a la necesidad de incoporar una nueva persona al equipo, dentro de nuestra área Cloud y podrías ser tú.
¿Cuáles serán sus responsabilidades principales?
- Proporcionar asistencia técnica para resolver problemas técnicos y brindar orientación sobre el uso de nuestro software, adaptándose al nível de conocimiento técnico del cliente.
- Registrar y hacer un seguimiento detallado de todas las interacciones con los clientes en nuestro sistema de gestión de relaciones con el cliente (CRM), asegurándose de mantener un historial completo y preciso de las comunicaciones.
- Escalar consultas o problemas complejos a los departamentos correspondientes, como desarrollo de software o QA (control de calidad), y hacer un seguimiento hasta que se resuelvan satisfactoriamente.
- Proveer a los clientes de actualizaciones de software, parches y nuevas versiones, asegurando una implementación exitosa y minimizando cualquier impacto negativo en la operación del cliente.
- Participar en la elaboración de documentación técnica, como guías de usuario, preguntas frecuentes y tutoriales, con el objetivo de mejorar la experiência del cliente y promover la autosuficiencia en la resolución de problemas.
- Contribuir activamente en la identificación de oportunidades para mejorar la calidad del servicio al cliente y proponer soluciones efectivas y viables.
- Mantenerse actualizado sobre los productos y servicios de la empresa, así como sobre las tendencias y novedades en el campo del software, a fin de ofrecer información precisa y relevante a los clientes.
¿Qué requisitos son necesarios para desempeñar adecuadamente el puesto?
- Experiência previa en atención al cliente
al menos 1 año, preferiblemente en la industria de software. - Conocimientos sólidos de software y capacidad para comprender conceptos técnicos complejos.
Se valorará titulación de base técnica. - Habilidades excepcionales de
comunicación verbal y escrita, con capacidad para transmitir información técnica de manera clara y comprensible para clientes de diferentes níveles de conocimiento. - Paciencia, empatía y capacidad para mantener la calma y la profesionalidad en situaciones difíciles o desafiantes.
- Capacidad para trabajar de manera autónoma y gestionar eficientemente el tiempo, priorizando las tareas y cumpliendo con los plazos establecidos.
- Capacidad para aprender rápidamente y adaptarse a nuevos productos y tecnologías.
- Conocimiento práctico de sistemas de gestión de relaciones con el cliente (CRM) y otras herramientas de soporte al cliente.
- Inglés fluido. Se valorarán idiomas adicionales
¿Qué te ofrece nuestra compañía?
- Formación y mentorización por expertos
- Plan de Desarrollo Profesional
- Paquete de compensación: salario bruto 20.000€, gratuidad en productos de cafetería, retribución flexible, bonificación en gimnasios.
- Horario: De 8:00 a 14:00 y de 15:00 a 17:00. Posibilidad de salida a las 15h en periodo de verano y Navidad. La posición está ubicada en nuestra sede de Valencia.
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